Cancel your plan, and refunds
Where you cancel
You cancel where you paid. Cancelling stops the next renewal: your plan stays active until the end of the period you already paid for, and your credits stay with you.
| You paid | Cancel in |
|---|---|
| On the web, at nourva.ai | Your dashboard: Plan & credits › Manage membership |
| In the App Store, on iPhone or iPad | The App Store, under your profile › Subscriptions |
| In Google Play, on Android | Google Play › Subscriptions |
One subscription belongs to your Nourva account and works on every device you sign in on, so cancel it once, in the place that bills it. If you paid on the web, the app tells you so in Settings › Subscription & usage: «Your subscription is managed from your web account, not through the App Store.»
Cancel on the web
- Sign in at nourva.ai and open Plan & credits in your dashboard.
- Choose Manage membership.
- Read Cancel subscription? and choose Stop renewal. To keep the plan, choose Keep my plan.
- Finish on the secure payment page that opens.
Back on Plan & credits, the page reads Automatic renewal is off. with the date your plan stays active until. You can also write to support@nourva.ai and ask us to cancel it.
Change your mind
Until that date, open Plan & credits, choose Resume renewal and confirm. Your plan keeps renewing at its current price, and nothing is charged that day.
Cancel in the App Store or Google Play
A plan bought inside the app is billed by Apple or Google, so you cancel it in the store, not in Nourva.
- iPhone and iPad: open Settings › Subscription & usage and tap Manage in App Store, or open the App Store, tap your profile and choose Subscriptions.
- Android: open Google Play › Subscriptions and cancel Nourva there.
Cancel at least 24 hours before the period ends, or the store renews it. Cancelling on the web does not stop a store's billing, and deleting your Nourva account does not stop it either. If you plan to delete your account, cancel the store subscription first: see Delete your account.
What happens when your plan ends
At the end of the paid period your account moves to Starter:
- You keep every credit you hold. Plan credits you had not used become extra credits that never expire.
- You have Starter's 10 free basic chats a day. Everything beyond a basic chat runs on credits, and Starter cannot buy credits.
- Memory is closed. Nothing in it is deleted.
To come back, choose a plan again: see Upgrade or change your plan.
Refunds
Section 5.5 of the Terms sets the rules.
- Web payments are final. Subscriptions, renewals, upgrades and credits bought on the web are not refunded, whether or not the credits were used.
- A charge made in error. If you were charged twice on the web, or charged after a valid cancellation, write to support@nourva.ai within 7 days of the charge and we look into it.
- EU and UK. Nothing in the Terms limits your legal 14-day right to withdraw from a digital service. If you asked for the service to start at once and then withdraw, an amount in proportion to what you already used may be deducted.
- App Store and Google Play. Apple and Google refund their own purchases under their own rules. Ask the store that charged you.