Upgrade or change your plan
Change it where you pay for it
You can move to a higher or a lower plan at any time. Your plan belongs to your Nourva account and works wherever you sign in, but you change it in the place that bills you:
- Bought on the web? Change it in your dashboard at nourva.ai.
- Bought in the iPhone or iPad app? Change it in the app, through the App Store.
If the web bills you, the app says so under your plan: Your subscription is managed from your web account, not through the App Store.
For what each plan includes, see Plans at a glance. For prices, see Pricing.
Change your plan on the web
- Sign in at nourva.ai and open Choose your plan in your dashboard.
- Pick Monthly or Yearly at the top.
- Choose the plan you want, for example Choose Ultimate. Your own plan reads Current plan, with the date it renews.
- Read the window that opens, then confirm.
| You move | The window | What happens |
|---|---|---|
| Up to a higher plan | Upgrade to Ultimate?, with Charged now (prorated) and your next renewal | Your card on file is charged at once for the rest of your current billing cycle on the new plan, minus credit for the unused time on your old plan. The button names the amount: Confirm — pay … now. Your new plan and its credits start straight away. |
| Down to a lower paid plan | Schedule downgrade to Professional? | Nothing is charged today. You keep your current plan until the end of the billing cycle, then the lower plan takes over. Confirm with Schedule downgrade. |
Nothing is charged before you confirm, and we email you to confirm the change. If you have no paid plan yet, choosing one takes you to the secure payment page instead.
Undo a scheduled downgrade
Until the cycle ends, your dashboard home shows Plan downgrade scheduled for the date, with the lower plan's name. Choose Cancel change, then confirm Cancel change, and you stay on your current plan.
Change your plan on iPhone or iPad
- Open Settings and tap the Nourva plan card at the top. Subscription & usage opens.
- Tap Change plan. On Starter, tap See plans.
- On Choose your plan, pick Monthly or Yearly, then tap a plan.
- Tap the button under the plans: Subscribe if you have no paid plan, or Switch to Ultimate, for example. The line under it names the plan and its price.
- Confirm in the App Store sheet, which shows your price in your own currency before you pay.
With your own plan selected, the button reads Your current plan; on its other billing cycle it reads Switch to Yearly or Switch to Monthly. When your weekly power runs low, Subscription & usage shows Move up a plan, which opens the same list.
Manage in App Store, on Subscription & usage, opens your subscription in the App Store settings.
Restore Purchases
Subscribed through the App Store, but your plan is not showing? Tap Restore Purchases on Subscription & usage or Choose your plan. Nourva answers in one line:
- Restore complete. Ultimate is active. It found your subscription.
- No active subscription found on this Apple Account. The Apple Account on this device holds none.
- Your subscription is linked to another Nourva account. Email support@nourva.ai to move it. Write to support@nourva.ai and we move it.
Buy first, sign in afterwards
You can buy a plan in the app before you have an account.
- Open Settings and tap Nourva plans at the top.
- Pick a plan and tap Subscribe. Under the button, the app says: Buy now and sign in later. Your plan comes with you.
- Confirm in the App Store sheet.
Your plan is active on that iPhone or iPad at once. To use it in Arachne, the Office and the rest of Nourva, sign in or create an account: Subscription & usage asks for exactly that, with a Sign in button.
Moving back to Starter
Starter is the free plan, so you reach it by cancelling a paid one.
- On iPhone and iPad, choose Starter on Choose your plan. The button becomes Manage in App Store, with the line To move to Starter, cancel your plan in App Store settings. Your credits stay with you.
- On the web, choosing Starter opens Cancel subscription? instead of a plan change.
Your paid plan runs to the end of the period you paid for. When a plan ends you move to Starter and keep every credit you hold. The steps, and what happens to refunds, are in Cancel your plan, and refunds.
One subscription at a time
A second subscription bought on another platform does not add up with the first. If the web already bills you and you try to buy in the app, it tells you: Your subscription is already active through the web, so there's no need for a second one from the App Store. If you do buy a second one by accident, write to support@nourva.ai.
If the plan buttons on the web are locked, your email address is not verified yet: the page shows Verify your email before subscribing. Open the link in that email, or choose Resend link for a new one.