Received files and transfers
Find what reached your phone
A file a linked device sends you lands inside Nourva on this phone and stays there until you delete it. Files already on the phone open even when you are offline.
- Open Apps and tap Nourva Drop.
- Look under On this phone. The number beside it is how many files you hold.
- Tap a file to open its page.
Each row shows the file's size, the day it arrived and, when known, the device it came from («From» and the device's name). Thumbnails appear when Show previews is on; they are drawn on this phone only.
When you hold enough files, a row of filters appears: All, Images, Documents, Media and Links. The list shows only the first files; tap Show all for the rest and Show less to fold it back.
To send files from this phone, see Nourva Drop: send files to your devices.
Open, share or delete a file
A file's page shows a preview and the file's Size, From, Arrived and File type, with these options:
- Open in an app opens the file in your phone's viewer, or in Safari for a link.
- Share or save a copy opens the share sheet, so you can save it to Files, send it by AirDrop or hand it to another app.
- Throw to and your device's name sends the file on to your linked device.
- Delete from this phone removes it from Nourva on this phone.
To delete a file:
- Open the file and tap Delete from this phone.
- Tap Delete to confirm, or Keep the file to leave it.
Only the copy kept inside Nourva on this phone is removed. The transfer record stays.
Follow a transfer
A file on its way shows under In motion with its percent. A file that could not send shows under Needs you. A copy you sent that is waiting in the cloud shows under Waiting for and the device's name, marked Sealed, waiting and the day it is kept until. Files you sent are listed under Sent.
Tap any of these rows to open Transfer details: From, To, Status, Size and When, plus Kept until for a copy that is waiting. The Status row reads:
| Status | What it means | What to do |
|---|---|---|
| Waiting its turn | The file is lined up to send. | Wait. |
| Preparing the file, Sending or Receiving | The file is moving, with its percent. | Nothing, or tap Stop to end it at once. The sender keeps the original. |
| Waiting for the device to receive | The sealed copy is uploaded and the other device has not confirmed it. «Linked» does not mean that device is open now. | Open Nourva on the other device, or tap Withdraw to cancel. |
| Could not send | The transfer failed. | Tap Retry if it is offered. If not, send again from the device that has the original. |
| Transfer copy expired | The temporary copy ran out before the device received it. | Send the original again from the sending device. |
| No longer in the cloud | Your account no longer holds this copy. | If it did not arrive, send the original again. |
| Transfer stopped | The transfer was stopped before it finished. | Send it again if you still want it. |
| Received | The file arrived. | Nothing. Files sent to this phone are under On this phone. |
To withdraw a waiting copy:
- Open its Transfer details and tap Withdraw.
- Tap Withdraw again to confirm, or Keep it to leave it waiting.
The sealed copy leaves the cloud, and the other device will not receive it.
A file you send does not add a copy to the files on this phone. You open it where a local copy exists.
Limits and temporary copies
A file waits in the cloud as a temporary copy until the other device receives it. How large one file can be and how much transfer space you have depend on your plan. Temporary copies are kept for a set number of days. See Plans at a glance.
To see your figures, open Nourva Drop and tap Storage under Settings. It shows how much of your transfer space is in use, Per file, Your plan and Temporary copies are kept for. Files kept on this phone are not counted there.
When you send from this phone, a file that is too big brings The file is over the limit. with the size your plan allows; choose a smaller file. When the space is full, you see Not enough space.; tap Manage space to open Storage.
Clear the temporary copies
Clearing frees transfer space taken by copies still waiting to be received.
- Open Nourva Drop and tap Storage.
- Tap Clear the temporary copies.
- Tap Clear the space to confirm, or Keep the space to cancel.
Copies waiting to be received go. If one did not reach the other device, send the original again. The transfer log keeps its rows.
If a file does not arrive
- Open Nourva Drop on this phone. A linked device is not always open, so a file sent while the app was closed waits as a sealed copy until it is received or its temporary copy expires.
- If Needs you shows This phone's key changed, nothing is sent or received. Tap it, choose Reset this phone's key, then link your computer again. Files already on this phone stay.
- If a device under Your devices shows Key changed, sending to it is paused until you link it again.
- When you see You're offline, files already on this phone open as usual, and transfers continue when the connection is back.