Buy more credits
Before you buy
On Professional, Ultimate and Max you can buy extra credits at any time: on the web, or in the app on iPhone and iPad. Credits pay for everything beyond a basic chat, such as search, thinking, files, pictures and voice.
Nourva spends your plan's credits first and your extra credits after them, so extra credits keep Nourva working when your week's power runs out. The weekly allowance does not limit them.
Starter cannot buy credits. Choose a paid plan first; see Upgrade or change your plan. Credits Nourva gives you work on any plan, Starter included.
Buy credits on the web
- Sign in at nourva.ai and open Plan & credits in your dashboard.
- Choose Add credits.
- Pick an amount, or type your own under You pay, from $5 to $1,000. You get 200 credits for every $1, and the dialog shows how many you will get.
- Choose Continue to payment and finish on the payment page.
Nothing is charged until you finish the payment. When it completes, you return to Plan & credits, which shows your new balance.
Buy credits on iPhone and iPad
In the app, credits come as packs from the App Store.
- Open Settings › Subscription & usage.
- Tap Buy credits.
- Choose a pack. Each pack is a one-time purchase, not a subscription.
- Tap the Buy … Credits button, which names the pack you chose, and confirm with the App Store.
The App Store shows your price before you pay and charges your Apple Account when you confirm. The credits are added to the Nourva account you are signed in to.
Which credits lapse
| Credits | Do they lapse? |
|---|---|
| Bought on the web | Yes, 90 days after each purchase. |
| App Store packs | No. They stay on your account. |
| Given to you by Nourva | No. |
Each web purchase has its own date, and Nourva spends the extra credits that lapse soonest first. Both Subscription & usage in the app and Plan & credits on the web show the next date. See See your balance and usage.
If something goes wrong
- You are on Starter: on the web, Add credits is unavailable and the page says that credit purchases come with a paid plan. In the app, Buy credits does not appear. Choose a paid plan first.
- Your credits have not appeared: after an App Store purchase they can take a moment. Wait, then open Subscription & usage again.
- A charge looks wrong: credit purchases on the web are final. If you were charged in error, for example twice, write to support@nourva.ai within 7 days. Apple refunds App Store purchases under its own rules. See Cancel your plan, and refunds.