Account and settings

Where your settings live

Your account is the same everywhere, but its controls sit in different places. In the app, one Settings sheet holds your account, your plan, notifications, appearance, language and privacy. On the web, the dashboard has two pages: Account settings for your profile, password and preferences, and Security & devices for two-factor authentication and the devices signed in to your account. Your memory has a home of its own in Nourva Mind.

Open Settings in the app

On iPhone, iPad and Android:

1. Tap ⋯ at the top of the screen.
2. Tap Settings.

Tap a row to open its page. The back arrow at the top returns you to the list.

Without an account, the first card reads Sign in to Nourva instead of your name, and Notifications is hidden. Sign in to see every row.

Memory and your plan

• Memory is not in the Settings sheet. Tap Nourva Mind in the bar at the bottom, then Memory & permissions. There you choose where your memory lives and what may read it, and you export or delete it. Memory comes with Professional, Ultimate and Max. Read Turn memory on and choose what remembers.
• Your plan is one tap away: tap the Nourva plan card below your name in Settings to open Subscription & usage. It shows how many free chats you have left, your credits and what your plan includes. On Professional, Ultimate and Max, Buy credits is there too on iPhone and iPad. Read See your balance and usage.

Open your settings on the web

1. Sign in at nourva.ai and open your dashboard.
2. In the rail at the side, choose Security & devices (the shield), or Account settings (the person at the bottom). More in the same rail lists both by name.

Account settings opens the page titled Settings:

Security & devices holds Two-factor authentication and Active sessions, the list of devices signed in to your account. Both are on the web only.

Your plan and credits are under Plan & credits in the same rail. The bar at the top of every dashboard page also switches between light and dark and changes the language.

Which guide to read next

Pick a language

Nourva's screens come in 20 languages. Pick one, and every menu, button and label switches to it. This setting changes how Nourva looks, not the language you talk in: Nourva answers in the language you write in, and Nourva One has her own speaking language (see Answers and speech).

The app starts in English the first time you open it. Each device and each browser keeps its own choice.

In the app

On iPhone, iPad and Android:

1. Tap ⋯ at the top of the screen, then Settings.
2. Tap Language. The row shows the language you use now.
3. Tap a language in the list.

The screens change at once, with no restart. Each language is written in its own words, so you can find yours even when the app is in a language you do not read. Under every name except English, a small line gives the name in English.

On the web

The web has the same 20 languages. Sign in at nourva.ai, then:

1. Open Account settings in your dashboard.
2. Under Preferences, pick a language in Interface language.
3. Choose Save preferences. The page reloads in that language.

For a quicker change, use the globe at the top of any dashboard page, beside the code of your current language (such as EN). It opens the list of languages with a search box, and the page changes as soon as you pick one.

Right to left

Arabic and Urdu read from right to left. When you choose either one, the whole layout turns around: menus, lists and the chat follow the direction of the language. Every other language reads from left to right. This works the same in the app and on the web.

A file Nourva makes for you follows its own language, not the app's: an English report reads left to right even when the app is in Arabic.

Answers and speech

The language of the screens and the language you talk in are separate.

• Chat. Nourva answers in the language of your latest message. Write in French while the app is in English, and the answer comes back in French. Switch languages and Nourva switches with you.
• Nourva One. In her sheet, tap Options › Conversation › Speaking language. Automatic is where she starts: she hears which language you speak and uses the app's language when she is unsure. Under A fixed language, pick one of the 20 and she always speaks it. Changing it reconnects her for a moment.
• A dialect. Ask Nourva One for one, for a while or for good.

Speak Egyptian Arabic with me for the rest of this conversation.

Surfaces with fewer languages

Some devices show their own screens in fewer languages. What you say, and the language Nourva answers in, is not limited by this.

What Nourva can tell you

Nourva tells you when work you started is ready, when something needs your answer, and when an alert you set goes off. You choose which kinds reach your phone in Settings › Notifications, and which emails reach you in your dashboard on the web. Everything Nourva tells you also waits in the notifications inbox. Notifications belong to your account, so sign in to use them.

Choose your notifications

1. Tap ⋯ at the top of any screen, then Settings.
2. Tap Notifications.
3. Under Tell me when, switch off the kinds you don't want. Every kind starts switched on.

Account security sits at the end of the list and says Always on. It has no switch, so those notifications always reach you.

Above the list, Live Activities shows work that is running on your Lock Screen, in the Dynamic Island, on your Apple Watch and in CarPlay, where you can follow it or stop it. Switch it off if you don't want these cards.

Allow notifications on your device

Your phone decides whether any app may send notifications. In the iPhone and iPad app, the top of the Notifications page shows where you stand:

• Turn on notifications, with a Turn On Notifications button. Tap it, then allow the request.
• Notifications are off, with an Open iPhone Settings button. You refused them earlier, so turn them on again in your device's own settings.
• iPhone permission with Allowed. Nothing to do.

You may also meet the question earlier: the first time you start long work, Nourva asks Follow your work from the Lock Screen. Tap Turn on to allow notifications, or Not now.

Why Nourva asks for this permission, and for the others, is in Your privacy and device permissions.

Send yourself a test

Tap Send a test notification at the bottom of the page. Nourva answers Sent. Lock the screen for two seconds and it arrives. If your phone refuses it, you see iOS declined. Turn notifications on in iPhone Settings.

Read them in the inbox

Tap ⋯ at the top, then Notifications. This row sits directly above Settings and opens the inbox, not the switches.

• At work comes first: what is running right now.
• Below it, your notifications sit under Today, Yesterday and Earlier. Unread ones have a dot.
• The same notification repeated, such as a report that arrives every morning, sits in one row with a count.

A tap on a notification marks it read and opens the exact item it is about, such as Arachne's report, an employee's report or an Office file. One with no item of its own opens in full inside the inbox, with Delete Notification at the bottom.

In Arabic and Urdu, the swipes go the other way. A delete happens at once and cannot be undone; on a row with a count, it deletes every notification in that row. Clear All asks first: They'll be deleted for good. Work in progress isn't affected.

The Notification settings row at the bottom of the inbox opens the switches. When nothing is left, the inbox says You're all caught up.

Choose your emails on the web

Emails have their own choices. The switches in the app don't change them.

1. Sign in at nourva.ai and open Account settings.
2. In Notifications, switch each kind of email on or off. Changes save automatically.

Security alerts says Always on and cannot be switched off.

What it does

Two-factor authentication adds a second step to signing in. After your password, or after Apple, Google or GitHub, Nourva asks for a 6-digit code from an authenticator app on your phone. Someone who learns your password still cannot get in without that code.

You turn it on on the web. From then on the app and the web both ask for the code. At the top of the Security & devices page, a tag reads Basic protection while it is off and Enhanced protection while it is on.

You need an authenticator app on your phone, such as Google Authenticator, Authy or 1Password.

Turn it on

1. Sign in at nourva.ai and open Security & devices in your dashboard.
2. Under Two-factor authentication, choose Enable two-factor authentication.
3. In Confirm setup, enter your Current password and choose Continue.
4. In Activate the authenticator, scan the QR code with your authenticator app. If you can't scan it, choose Copy key and paste the key into the app.
5. Enter the 6-digit code the app shows and choose Verify and enable.
6. Nourva shows your Recovery codes. Choose Download the codes to save them as a text file, then choose I saved them.

Nourva then signs you out. Sign in again, this time with a code from your app. The page now shows Enabled under Two-factor authentication.

Finish steps 4 and 5 within a short time of choosing Continue. If you take longer, choose Cancel and start again.

If your account has no password

If you signed up with Apple, Google or GitHub and never set a password, step 3 has no password box: choose Continue. Nourva accepts this only within a short time of your last sign-in. If it has been longer, it asks you to choose Sign in again. Sign in, and you come back to this page; then start again straight away.

Sign in with a code

Each time you sign in, Nourva asks for the code after your password, or after Apple, Google or GitHub. Open your authenticator app and enter the 6-digit code it shows for Nourva.

• In the app: the screen reads Enter your two-factor code. Type the code and tap Verify.
• On the web: the page reads One more step. Type the code and choose Continue.

The code changes often, and each one works only once. If a code is refused, wait for the next one to appear in your app and try again.

Sign in with a recovery code

If you can't reach your authenticator app, use one of your recovery codes on the web.

1. Sign in at nourva.ai as usual.
2. On One more step., choose Use a backup code. The sign-in page calls your recovery codes backup codes.
3. Type one of your recovery codes and choose Continue.

That code is now used up. Cross it off and keep the rest. The app takes only the 6-digit code from your authenticator app, so use the web whenever you need a recovery code.

If you have lost both your authenticator app and your recovery codes, write to support@nourva.ai.

Turn it off

You need a current 6-digit code from your authenticator app, and your password if your account has one. A recovery code does not work here.

1. Open Security & devices in your dashboard.
2. Under Two-factor authentication, choose Disable 2FA.
3. In Disable two-factor authentication?, enter the 6-digit code and your Current password, then choose Disable 2FA.

Your recovery codes stop working, your account returns to Basic protection, and Nourva signs you out. Sign in again the way you usually do.

You can turn it on again at any time, and each time you get a new set of recovery codes. Moving to a new phone? Turn it off with a code from your old phone, then turn it on again and scan the new QR code with the new one.

Where to find it

One page in the app explains what Nourva does with what you share, and why it may ask for your microphone, camera, location and other permissions. It also opens Nourva's legal terms.

1. Tap ⋯ at the top, then Settings.
2. Tap Privacy & Security.

The page has two groups. Nourva holds Your data & privacy and iPhone permissions. Legal holds Privacy Policy, Terms of Use and AI Terms.

Your data & privacy

Tap Your data & privacy to read, in plain words, how Nourva handles what you share.

• What is processed: your requests and anything you attach, such as text, files and photos, and your voice or camera while you use them. When memory is on, the context Nourva keeps for you is processed too.
• Where: on Nourva's servers, and with trusted third-party AI service providers that process your information to serve you. The current providers are listed in the Privacy Policy.
• Our commitments: Nourva does not sell your information and does not use it for advertising.
• Your controls: what Nourva remembers, and how to export or delete it, is in Nourva Mind › Memory & permissions. You can withdraw your agreement at any time by deleting your account in Settings › Account.

iPhone permissions

Tap iPhone permissions to see why Nourva asks for each permission. Nourva asks for each one the first time you use the feature that needs it.

Nourva uses Contacts, Calendars and Reminders on iPhone and iPad only.

Change a permission

1. Open Settings › Privacy & Security › iPhone permissions.
2. Tap Open iPhone Settings.
3. Turn the permission on or off for Nourva.

Which alerts Nourva sends is a separate choice, made in Settings › Notifications. See Choose what Nourva tells you.

What Nourva never asks for

Under We never ask for, the page names two things: access to your local network, and tracking you across other apps. Nourva also cannot read Mail or WhatsApp on your iPhone, because iOS does not allow it.

Legal

• Privacy Policy opens the full policy in your browser: nourva.ai/policy.
• Terms of Use opens the terms in your browser: nourva.ai/terms.
• AI Terms opens inside the app. It explains how the AI in Nourva works and what to expect from it: answers can be wrong, so check what matters, and you can stop a task Nourva does for you at any time.

How Nourva protects your account and your data is on the Security page.

Where to change the look

In the app, one page holds the whole look: Settings › Appearance. There you choose the theme, the text size and the background behind Chat. It works the same way on iPhone, iPad and Android.

You can open it two ways:

• Tap ⋯ at the top of any screen, then Settings, then Appearance.
• In Chat, tap ⋯, then Customize. It opens the same Appearance page.

Light, dark or automatic

At the top of Appearance are two tiles, Light and Dark, and a switch called Automatic.

1. Open Settings › Appearance.
2. Tap Light or Dark. The whole app changes at once.
3. To follow your device instead, turn on Automatic. Nourva then turns light or dark whenever your device does.

Tapping Light or Dark turns Automatic off. The Appearance row on the Settings home shows your choice: Light, Dark or Automatic.

Text size

Under Text size, a slider makes the text smaller or larger. The sample sentence above it, Nourva adjusts to the size you pick., changes as you move the slider, and the whole app follows.

On iPhone and iPad, Nourva also follows the text size set in the device's own settings, on top of the step you pick here.

Your chat background

Chat background sets what sits behind Chat. You can give its two screens different looks:

• Home is the screen Chat shows before a conversation starts, where Nourva opens.
• Chat is a conversation.

Choose where it shows

Beside Show on, choose Chat, Home or Both. The colour or photo you pick next goes on the screen you chose here.

Pick a colour

Tap a colour to use it. The colours are Ink, Graphite, Midnight, Plum, Wine, Cocoa, Mist, Sand, Nourva, Dusk, Ocean, Ember, Lilac, Slate, Dawn and Pearl. Their names stay in English in every language. Each colour has a light and a dark version and changes with Light and Dark.

Original, marked with a round arrow, is the app's own pixel background. Tap it, or tap the colour you are using a second time, to go back to it.

Use your own photo

1. Tap Choose a photo and pick a picture.
2. The picture fills the screen. Drag it, and pinch to zoom, until the framing suits you. Original here puts it back to its first position and size.
3. Use Blur and Dim to soften it so your words stay easy to read, and choose Chat, Home or Both.
4. Tap Done. To leave without a change, tap the close button at the top.

A photo keeps its own colours in both themes. Once you have one, it appears beside the colours as Your photo. Tap it to open it full screen again, adjust it if you like, and tap Done to use it.

Your photo and your background choices stay on this device. Nourva never uploads the photo, so your other devices keep their own look. If the device is full, the photo view says Not enough space on this device and your old background stays.

Bubbles

Bubbles has two choices, Glass and Solid, and changes the message bubbles while a photo is behind a conversation. Glass lets the photo show through them, and Solid keeps them opaque so the words stand out.

On the web

On nourva.ai the dashboard is Dark or Light:

1. Sign in and open Account settings in your dashboard.
2. Under Preferences, find Appearance and choose Dark or Light.
3. Choose Save preferences.

The sun and moon button at the top of the dashboard switches between the two at once. Text size and the chat background are set in the app.

What you can change

Your email address and password belong to your one Nourva account, so a change you make in the app or on the web counts on every device. Your plan, credits and chats stay with your account.

• Your email changes once you confirm it: with a 6-digit code in the app, or with a link on the web.
• Your password changes in a few taps. If you made your account with Apple, Google or GitHub, you can set a password too, so you can also sign in with your email.
• A forgotten password is replaced through a reset link we email you.

Change your email in the app

On iPhone, iPad and Android:

1. Tap ⋯ at the top, then Settings › Account.
2. Tap Email.
3. In Change your email, enter the new address. If the screen also asks for your Password or an Authenticator code, enter them.
4. Tap Send Code.
5. Enter the 6-digit code we sent to the new address, then tap Change Email.

You see Your email is changed, and from then on you sign in with the new address. We also email your old address to tell it about the change.

If your account has no password and no two-factor authentication, as is usual for an account made with Apple, Google or GitHub, you get two codes. The screen shows Step 1 of 2: enter the code sent to the address you use now and tap Continue, then enter the code sent to the new address and tap Change Email.

• Other devices are signed out. The device you made the change on stays signed in. Sign in again on the others with the new address.
• A code didn't arrive. Check the new address's inbox, then tap Resend Code once its short wait ends. When the button reads No more codes, tap Use a Different Email to start again.
• A code was wrong or ran out. The screen tells you how many tries are left. Each code works for a limited time. After too many wrong tries, or once a code expires, the app takes you back to the first step with your new address still filled in, so tap Send Code again.
• The app says Set a password first. Your account signs in only with its email address, so it needs a password before the address can change. Tap Set a Password: it opens nourva.ai, where you ask for a reset link and choose a password. Then come back and change your email.

Change your email on the web

1. Sign in at nourva.ai and open Account settings in your dashboard.
2. In Profile, next to Email address, choose Change.
3. Enter the New email address and your Current password. If two-factor authentication is on, enter the 6-digit code from your authenticator app too.
4. Choose Request email change.
5. Open the link we send to the new address. It works for a limited time.

Until you open the link, your current address stays active, and the page shows Pending verification with the new address.

Change is there for accounts made with an email and password. If you made your account with Apple, Google or GitHub, the page says your provider manages this email; change it in the app instead, as above.

Change or set your password

A password needs at least 8 characters, in the app and on the web.

In the app

1. Tap ⋯ at the top, then Settings › Account.
2. Tap Password.
3. Enter your Current password, then your New password, and type it again in Repeat new password.
4. Tap Save Password. The app confirms Your new password is saved.

If you made your account with Apple, Google or GitHub, the screen asks only for the new password, twice. Once it is saved, you can also sign in with your email and that password.

On the web

1. Open Account settings.
2. In Password, choose Change password. If you made your account with Apple, Google or GitHub, the button reads Set a password, and the form asks only for the new password, twice.
3. Enter your Current password, your New password and Confirm new password. If two-factor authentication is on, enter the 6-digit code too.
4. Choose Save password.

When you change your password on the web, you are signed out everywhere. Sign in again with the new password.

If you forgot your password

1. On the sign-in screen, enter your email address and continue to the password step.
2. Tap Forgot password?. The button then reads Reset link sent.
3. Open the email we send you and follow the link to choose a new password. The link works for a limited time.

On the web, choose Forgot password? on the sign-in page and enter your email address; the same kind of link arrives. If nothing comes, check that you typed the address you signed up with.

If you made your account with Apple, Google or GitHub, you don't need a password: sign in with that same button. Apple sign-in works only in the iPhone and iPad app, so if you made your account with Apple, set a password on your iPhone or iPad first, as above, to sign in anywhere else.

One account, several places

You sign in to the same Nourva account on your phone, your tablet, your watch and in a browser. This guide covers the places that show or change where that account is signed in: a list of sessions on the web, Sign Out in the app, the code that links an Apple Watch, and what happens to your other devices when you change your email.

Signing out never deletes anything. Your chats, memory and plan stay in your account.

See and end sessions on the web

Open Security & devices in your dashboard. Active sessions lists the devices signed in to your account in a browser. Each row shows:

• The browser and the system it runs on.
• The network address the device signed in from.
• Active now for the session you are using, or Last active with how long ago for the others.

The session you are using carries a This device tag. It has no button, because you can't end it from this list. To sign out here, use Sign out under Account management in Account settings.

To end one session:

1. Next to the device you don't recognise, choose Revoke session.
2. Read Revoke this session? and choose Revoke session again.

To end every session except this one:

1. Choose Revoke other sessions. The button shows only when another session exists.
2. Read Revoke other sessions?. It tells you the session on this device stays active. Choose Revoke sessions.

The sessions list is on the web only; the app has no such list. To sign out of the app on a phone, use Sign Out in the app, as described next.

Sign out in the app

On iPhone, iPad and Android:

1. Open Settings › Account.
2. Tap Sign Out.
3. Read Sign out of Nourva? and tap Sign Out again.

This signs you out on that device only. Nourva shows Signed out on this device, and the sign-in screen comes back. Your chats, memory and plan wait in your account for the next time you sign in. An Apple Watch linked to that iPhone or iPad then asks to be linked again.

Link an Apple Watch

Your watch signs in with a six-digit code instead of a password. You need the app signed in on your iPhone first.

1. On your iPhone, open Settings › Account › Apple Watch.
2. Open Nourva on your Apple Watch. It shows a six-digit code.
3. Enter the code in Six-digit code and tap Link Watch.

When it works, the app says Your watch is linked. Open Nourva on your wrist. If it doesn't, the message tells you why:

To use Nourva One on the watch, see Nourva One on Apple Watch.

When you change your email

When you change your email in the app, Nourva signs you out on your other devices. The last screen says Your email is changed and Your other devices were signed out. You stay signed in on the phone where you made the change, and you sign in on the others with the new address.

The steps for changing it are in Change your email or password.

What you can download

Your data comes in three files, each from its own place. You can download any of them at any time, as often as you like.

The first two come from your dashboard on nourva.ai, which you can open in a browser on any device. The app has no button for them.

Download your account data

1. Sign in at nourva.ai and open Account settings in your dashboard.
2. Scroll to Account management and find Download your data.
3. Choose Download.

Your browser saves one JSON file, named nourva-data, then the first part of your email address, then the date. Any text editor opens it.

The file holds:

• your profile: name, email, plan, credit balance, country, language and how you sign in
• your devices and the sessions you signed in with
• your notification preferences and notifications
• your support tickets and their messages
• your subscriptions, payments and your whole credit history
• the records of what you agreed to, and your account's activity log

Your Nourva Mind memory has a file of its own: export it in the app (see below).

Download your credit transactions

1. Open Transactions under Plan & credits in your dashboard.
2. To narrow the list, choose All, Usage, Added or Membership, or type in the search box.
3. Choose Export CSV.

The CSV holds every entry that matches your filter and search, including those behind Show more. Choose All and clear the search to export the whole list. It has five columns: Transaction ID, Date, Description, Type and Credits, and is saved as Nourva-transactions followed by the date.

The page keeps only your newest entries. For your complete credit history, download your account data above. For what the figures on this page mean, see See your balance and usage.

Download your memory in the app

Memory is part of Professional, Ultimate and Max. On iPhone, iPad and Android:

1. Tap Nourva Mind, the last seat in the bottom bar.
2. Scroll down and open Memory & permissions.
3. Tap Export vault.

The app prepares the file and opens the share sheet, so you can save it, send it to yourself or open it in another app. It is named nourva-memory followed by the date.

The file opens with a short note in English and Arabic, then your profile, your preferences and your recent work. It also carries what is kept only on that device. Arabic and other non-Latin text may look like codes in a plain text editor; any JSON reader turns it back into your words.

Exporting changes nothing in your memory. To clear it instead, see Download or delete your memory.

Anything else

If you want a copy of something these files don't hold, write to privacy@nourva.ai from your account's email address. We check that the request is yours and answer within 30 days.

Thinking of deleting your account? Download your files first: deleting removes your account and what it holds.

Before you start

One account stands behind every Nourva app, so deleting it in one place deletes it everywhere: the app on your phone, tablet and watch, the web and the computer apps. Deleting is free, and you can do it yourself at any time.

• Want a copy first? Download your account's data and your memory before you delete. See Download a copy of your data.
• Paying through the App Store or Google Play? Cancel that subscription in the store. Deleting your Nourva account does not stop a store's billing.
• Only want to clear your memory? You can delete your memory and keep your account. See Download or delete your memory.

Delete it in the app

On iPhone, iPad and Android:

1. Open Settings › Account.
2. Tap Delete Account… at the bottom.
3. Read Delete your account?, enter your password and tap Delete Account.

If you signed up with Apple, Google or GitHub, you may be asked to sign in again before the account can be deleted.

Delete it on the web

1. Sign in at nourva.ai and open Account settings in your dashboard.
2. Choose Delete account.
3. Type DELETE to confirm, then choose Delete account.

A subscription you pay for on the web is cancelled the moment you confirm. If you can't sign in at all, write to privacy@nourva.ai from your account's email address. We check the request and answer within 30 days.

What happens next

We send you one email when the deletion starts, with the date your account will be removed.

Removing the app is not deleting

Deleting the Nourva app from a phone, or signing out, does not delete your account or anything it holds. Only deleting the account does.

Where to find help

Help is one tap away in the app and one page on the web. Both lead to the same place: the Contact page, where your message opens a ticket and the team answers by email. Before you write, the quick fixes below and the questions people ask may save you the wait.

Write to support from the app

On iPhone, iPad and Android:

1. Tap ⋯ at the top, then Settings.
2. Tap Help & Support. It opens the Contact page in your browser.
3. Choose a topic, such as Something isn't working, Plans, credits and billing or Your account and sign-in.
4. Fill in Your name, Email and Message, then tap Send message.

On the web, open the Contact page directly. Your ticket number appears on the page at once, a confirmation reaches the email address you entered, and the reply comes to that same address. You can also write to support@nourva.ai.

What to include

A message that answers three questions usually gets a useful first reply, with no back and forth.

• The device. iPhone, iPad, Android, Apple Watch, CarPlay, the web, Windows or Mac.
• What you did. The screen you were on and the steps you took, in order.
• What you saw. The exact words of any message the app showed, and what you expected instead.

The message box has a length limit, and the page tells you if your message is too long. Do not put your password or a code from your authenticator app in the message.

On my iPhone, I opened Arachne, started a mission and tapped Stop. The board still showed a running step. I expected it to end.

Privacy and security

Two subjects have their own address, and the Contact page offers the privacy topic as well.

More is on the Security page.

Quick fixes

• Voice does not start. On iPhone and iPad, open Settings › Privacy & Security › iPhone permissions, tap Open iPhone Settings and check that Microphone is allowed. Nourva uses it only in a conversation or dictation you start.
• A mission is going the wrong way. Tap Stop. Nothing further runs, and nothing more is charged.
• You cannot sign in. On the sign-in screen, tap Forgot password?. Nourva sends a reset link.
• You changed your email and a device asks you to sign in. Changing your email signs you out on your other devices. Sign in again with the new address.
• Your subscription is linked to another Nourva account. Email support@nourva.ai to move it.
• A message needs credits you do not have. The app tells you. Free chats cover basic text messages only; see Free chats every day.