Account and settings

Where your settings dey

Your account na di same everywhere, but im controls dey different places. For di app, one Settings sheet dey hold your account, your plan, notifications, appearance, language and privacy. For di web, di dashboard get two pages: Account settings for your profile, password and preferences, and Security and devices for two-factor authentication and di devices wey sign in to your account. Your memory get im own home inside Nourva Mind.

Open Settings for di app

For iPhone, iPad and Android:

1. Tap ⋯ for di top of di screen.
2. Tap Settings.

Tap one row to open im page. Di back arrow for di top go carry you back to di list.

If you no get account, di first card go read Sign in to Nourva instead of your name, and Notifications go hide. Sign in make you see every row.

Memory and your plan

• Memory no dey inside di Settings sheet. Tap Nourva Mind for di bar for di bottom, den tap Memory & permissions. Na there you go choose where your memory dey stay and wetin fit read am, and na there you go export or delete am. Memory dey come with Professional, Ultimate and Max. Read On di memory and choose wetin go remember.
• Your plan dey one tap away: tap di Nourva plan card under your name for Settings to open Subscription & usage. E dey show how many free chats remain for you, your credits and wetin your plan include. For Professional, Ultimate and Max, Buy credits dey there too for iPhone and iPad. Read Check your balance and wetin you don use.

Open your settings for di web

1. Sign in for nourva.ai and open your dashboard.
2. For di rail for di side, choose Security and devices (di shield), or Account settings (di person for di bottom). More inside di same rail dey list both by name.

Account settings dey open di page wey dem call Settings:

Security & devices hold Two-factor authentication and Active sessions, di list of devices wey sign in to your account. Both dey for di web only.

Your plan and credits dey under Plan and credits inside di same rail. Di bar for di top of every dashboard page dey also switch between light and dark and e dey change di language.

Which guide you go read next

Pick language

Nourva screens dey come for 20 languages. Pick one, and every menu, button and label go switch to am. Dis setting dey change how Nourva look, e no change di language wey you dey talk: Nourva dey answer for di language wey you write, and Nourva One get her own speaking language (see Answers and speech).

Di app dey start for English di first time you open am. Each device and each browser dey keep im own choice.

For di app

For iPhone, iPad and Android:

1. Tap ⋯ for di top of di screen, den tap Settings.
2. Tap Language. Di row dey show di language wey you dey use now.
3. Tap one language for di list.

Di screens go change sharp sharp, without restart. Each language dey write for im own words, so you fit find yours even when di app dey for language wey you no fit read. Under every name except English, small line dey give di name for English.

For di web

Di web get di same 20 languages. Sign in for nourva.ai, den:

1. Open Account settings for your dashboard.
2. Under Preferences, pick language for Interface language.
3. Choose Save preferences. Di page go reload for dat language.

If you want quicker way, use di globe for di top of any dashboard page, beside di code of di language wey you dey use now (like EN). E go open di list of languages with search box, and di page go change as soon as you pick one.

Right to left

Arabic and Urdu dey read from right to left. When you choose any of dem, di whole layout go turn round: menus, lists and di chat go follow di direction of di language. Every other language dey read from left to right. E dey work di same way for di app and for di web.

File wey Nourva make for you dey follow im own language, no be di app own: English report go read from left to right even when di app dey for Arabic.

Answers and speech

Di language of di screens and di language wey you dey talk na two different things.

• Chat. Nourva dey answer for di language of your latest message. Write for French while di app dey for English, and di answer go come back for French. Switch language and Nourva go switch with you.
• Nourva One. For her sheet, tap Options › Conversation › Speaking language. Automatic na where she dey start: she go hear which language you dey talk, and she go use di app language when she no sure. Under A fixed language, pick one of di 20 and she go always talk am. If you change am, she go reconnect for small time.
• A dialect. Ask Nourva One for one, for small time or for good.

Talk Egyptian Arabic with me till di end of dis conversation.

Devices wey get fewer languages

Some devices dey show dia own screens for fewer languages. Wetin you talk, and di language wey Nourva dey answer for, no get dis limit.

Wetin Nourva fit tell you

Nourva dey tell you wen work wey you start don ready, wen something need your answer, and wen alert wey you set go off. You go choose which kinds go reach your phone for Settings › Notifications, and which emails go reach you for your dashboard for web. Everything wey Nourva tell you dey also wait for di notifications inbox. Notifications belong to your account, so sign in to use dem.

Choose your notifications

1. Tap ⋯ for di top of any screen, den tap Settings.
2. Tap Notifications.
3. Under Tell me wen, switch off di kinds wey you no want. Every kind dey start switched on.

Account security dey di end of di list and e say Always on. E no get switch, so dose notifications go always reach you.

Above di list, Live Activities dey show work wey dey run for your Lock Screen, for Dynamic Island, for your Apple Watch and for CarPlay, where you fit follow am or stop am. Switch am off if you no want dese cards.

Allow notifications for your device

Your phone dey decide whether any app fit send notifications. For di iPhone and iPad app, di top of di Notifications page dey show where you dey:

• Turn on notifications, with Turn On Notifications button. Tap am, den allow di request.
• Notifications don off, with Open iPhone Settings button. You refuse dem before, so turn dem on again for your device own settings.
• iPhone permission with Allowed. Nothing to do.

You fit also meet di question earlier: di first time you start long work, Nourva go ask Follow your work from Lock Screen. Tap On am to allow notifications, or No now.

Why Nourva dey ask for dis permission, and for di others, dey inside Your privacy and di permissions for your phone.

Send yourself test

Tap Send test notification for di bottom of di page. Nourva go answer Sent. Lock di screen for two seconds and e go arrive. If your phone refuse am, you go see iOS refuse am. Turn on notifications for iPhone Settings.

Read dem for di inbox

Tap ⋯ for di top, den Notifications. Dis row dey right above Settings and e dey open di inbox, no be di switches.

• At work dey come first: wetin dey run right now.
• Below am, your notifications dey under Today, Yesterday and Before. Di ones wey you never read get dot.
• Di same notification wey repeat, like report wey dey arrive every morning, dey sit for one row with count.

One tap on notification go mark am as read and open di exact item wey e talk about, like Arachne report, employee report or Office file. One wey no get item of im own go open full inside di inbox, with Delete Notification for di bottom.

For Arabic and Urdu, di swipes dey go di other way. Delete dey happen sharp sharp and you no fit undo am; for row wey get count, e go delete every notification inside dat row. Clear All dey ask first: Dem go delete finish. Work wey dey run no go change.

Di Notification settings row for di bottom of di inbox dey open di switches. When nothing remain, di inbox go say You don see everything.

Choose your emails for web

Emails get dia own choices. Di switches for di app no dey change dem.

1. Sign in for nourva.ai and open Account settings.
2. For Notifications, switch each kind of email on or off. Changes dey save by demselves.

Security alerts say E dey always on and you no fit switch am off.

Wetin e dey do

Two-factor authentication dey add second step when you dey sign in. After your password, or after Apple, Google or GitHub, Nourva go ask for 6-digit code from authenticator app for your phone. If person know your password, e still no fit enter without dat code.

You go turn am on for web. From dat time, di app and di web go both dey ask for di code. For di top of di Security & devices page, tag go show Basic protection when e off, and Stronger protection when e on.

You need authenticator app for your phone, like Google Authenticator, Authy or 1Password.

Turn am on

1. Sign in for nourva.ai and open Security & devices for your dashboard.
2. Under Two-factor authentication, pick Turn on two-factor authentication.
3. Inside Confirm setup, put your Current password and pick Continue.
4. Inside Activate authenticator, scan di QR code with your authenticator app. If you no fit scan am, pick Copy key and paste di key inside di app.
5. Put di 6-digit code wey di app show and pick Verify and turn am on.
6. Nourva go show your Recovery codes. Pick Download the codes to save dem as text file, then pick I don save dem.

Then Nourva go sign you out. Sign in again, dis time with code from your app. Di page go now show E dey on under Two-factor authentication.

Finish step 4 and 5 within short time after you pick Continue. If e take you longer, pick Cancel and start again.

If your account no get password

If you sign up with Apple, Google or GitHub and you never set password, step 3 no get password box: pick Continue. Nourva dey accept dis one only within short time after your last sign-in. If e don pass dat time, e go ask you to pick Sign in again. Sign in, and you go come back to dis page; then start again sharp sharp.

Sign in with code

Every time you sign in, Nourva go ask for di code after your password, or after Apple, Google or GitHub. Open your authenticator app and put di 6-digit code wey e show for Nourva.

• For di app: di screen go talk Put di two-factor code wey dem send you. Type di code and tap Verify.
• For di web: di page go talk One more step remain. Type di code and pick Continue.

Di code dey change often, and each one dey work one time only. If dem refuse code, wait make di next one show for your app and try again.

Sign in with recovery code

If you no fit reach your authenticator app, use one of your recovery codes for web.

1. Sign in for nourva.ai as you dey do am.
2. For One more step remain., pick Use backup code. Di sign-in page dey call your recovery codes backup codes.
3. Type one of your recovery codes and pick Continue.

Dat code don finish now. Cross am out and keep di rest. Di app dey take only di 6-digit code from your authenticator app, so use di web any time you need recovery code.

If you lose both your authenticator app and your recovery codes, write to support@nourva.ai.

Turn am off

You need current 6-digit code from your authenticator app, and your password if your account get one. Recovery code no dey work here.

1. Open Security & devices for your dashboard.
2. Under Two-factor authentication, pick Put 2FA off.
3. Inside Turn off two-factor authentication?, put di 6-digit code and your Current password, then pick Put 2FA off.

Your recovery codes go stop to work, your account go go back to Basic protection, and Nourva go sign you out. Sign in again di way you dey normally do am.

You fit turn am on again any time, and every time you go get new set of recovery codes. You dey move to new phone? Turn am off with code from your old phone, then turn am on again and scan di new QR code with di new phone.

Where to find am

One page inside di app dey explain wetin Nourva dey do with wetin you share, and why e fit ask for your microphone, camera, location and other permissions. E dey also open Nourva legal terms.

1. Tap ⋯ for di top, then Settings.
2. Tap Privacy & Security.

Di page get two groups. Nourva hold Your data & privacy and iPhone permissions. Legal hold Privacy Policy, Terms of Use and AI Terms.

Your data & privacy

Tap Your data & privacy to read, for simple words, how Nourva dey handle wetin you share.

• Wetin dem dey process: your requests and anything wey you attach, like text, files and photos, and your voice or camera when you dey use dem. When memory dey on, dem dey process di context wey Nourva dey keep for you too.
• Where: for Nourva servers, and with trusted third-party AI service providers wey dey process your information to serve you. Di current providers dey for di Privacy Policy.
• Wetin we promise: Nourva no dey sell your information and e no dey use am for advertising.
• Your controls: wetin Nourva remember, and how to export or delete am, dey inside Nourva Mind › Memory & permissions. You fit withdraw your agreement any time by deleting your account for Settings › Account.

iPhone permissions

Tap iPhone permissions to see why Nourva dey ask for each permission. Nourva dey ask for each one di first time you use di feature wey need am.

Nourva dey use Contacts, Calendars and Reminders for iPhone and iPad only.

Change a permission

1. Open Settings › Privacy & Security › iPhone permissions.
2. Tap Open iPhone Settings.
3. Turn di permission on or off for Nourva.

Di alerts wey Nourva go send na separate choice, wey you dey make for Settings › Notifications. See Choose wetin Nourva go tell you.

Wetin Nourva no dey ask for

Under We no dey ask for, di page name two things: access to your local network, and tracking you across other apps. Nourva no fit read Mail or WhatsApp for your iPhone too, because iOS no allow am.

Legal

• Privacy Policy dey open di full policy for your browser: nourva.ai/policy.
• Terms of Use dey open di terms for your browser: nourva.ai/terms.
• AI Terms dey open inside di app. E explain how di AI for Nourva dey work and wetin to expect from am: answers fit be wrong, so check di ones wey matter, and you fit stop any task wey Nourva dey do for you any time.

For di Security page, you go see how Nourva dey protect your account and your data.

Where you go change di look

For di app, one page hold di whole look: Settings › Appearance. Na there you go choose di theme, di text size and di background wey dey behind Chat. E dey work di same way for iPhone, iPad and Android.

You fit open am two ways:

• Tap ⋯ for di top of any screen, den Settings, den Appearance.
• For Chat, tap ⋯, den Change am. E go open di same Appearance page.

Light, dark or automatic

For di top of Appearance na two tiles, Light and Dark, and one switch wey dem call Automatic.

1. Open Settings › Appearance.
2. Tap Light or Dark. Di whole app go change sharp sharp.
3. If you want make e follow your device instead, turn on Automatic. Nourva go turn light or dark anytime your device turn am.

If you tap Light or Dark, Automatic go off. Di Appearance row for Settings home dey show your choice: Light, Dark or Automatic.

Text size

Under Text size, slider dey make di text smaller or bigger. Di sample sentence wey dey above am, Nourva go adjust to di size you pick., dey change as you move di slider, and di whole app go follow.

For iPhone and iPad, Nourva dey also follow di text size wey dey for di device own settings, on top of di step wey you pick here.

Your chat background

Chat background dey set wetin dey behind Chat. You fit give im two screens different looks:

• Home na di screen wey Chat dey show before conversation start, where Nourva dey open.
• Chat na conversation.

Choose where e go show

Beside Show for, choose Chat, Home or Both. Di colour or photo wey you pick next go sit for di screen wey you choose here.

Pick colour

Tap one colour to use am. Di colours na Ink, Graphite, Midnight, Plum, Wine, Cocoa, Mist, Sand, Nourva, Dusk, Ocean, Ember, Lilac, Slate, Dawn and Pearl. Dia names dey stay for English for every language. Each colour get light and dark version and e dey change with Light and Dark.

Original, wey get round arrow, na di app own pixel background. Tap am, or tap di colour wey you dey use again, to go back to am.

Use your own photo

1. Tap Choose photo and pick one picture.
2. Di picture go fill di screen. Drag am, and pinch to zoom, until di framing sweet you. Original here go put am back to im first position and size.
3. Use Blur and Make am dark to soften am so your words go easy to read, and choose Chat, Home or Both.
4. Tap Done. If you want leave without change, tap di close button for di top.

Photo dey keep im own colours for both themes. Once you get one, e go show beside di colours as Your photo. Tap am to open am full screen again, adjust am if you like, and tap Done to use am.

Your photo and your background choices dey stay for dis device. Nourva no dey upload di photo, so your other devices go keep dia own look. If di device full, di photo view go talk say Space no reach for dis device and your old background go stay.

Bubbles

Bubbles get two choices, Glass and Solid, and e dey change di message bubbles when photo dey behind conversation. Glass let di photo show through dem, and Solid keep dem solid so di words go show well.

For di web

For nourva.ai di dashboard na Dark or Light:

1. Sign in and open Account settings for your dashboard.
2. Under Preferences, find Appearance and choose Dark or Light.
3. Choose Save preferences.

Di sun and moon button for di top of di dashboard dey switch between di two sharp sharp. Text size and di chat background dey set for di app.

Wetin you fit change

Your email address and password belong to your one Nourva account, so any change wey you make for di app or for web go count for every device. Your plan, credits and chats dey stay with your account.

• Your email go change once you confirm am: with 6-digit code for di app, or with link for web.
• Your password dey change with few taps. If you open your account with Apple, Google or GitHub, you fit set password too, so you fit also sign in with your email.
• Password wey you forget dem go replace am through reset link wey we go send to your email.

Change your email for di app

For iPhone, iPad and Android:

1. Tap ⋯ for di top, then Settings › Account.
2. Tap Email.
3. Inside Change your email, put di new address. If di screen also ask for your Password or Authenticator code, put dem.
4. Tap Send code.
5. Put di 6-digit code wey we send go di new address, then tap Change email.

You go see Your email don change, and from dat time you go sign in with di new address. We go also send email to your old address to tell am about di change.

If your account no get password and no get two-factor authentication, as e dey normally be for account wey dem open with Apple, Google or GitHub, you go get two codes. Di screen go show Step 1 of 2: put di code wey we send go di address wey you dey use now and tap Continue, then put di code wey we send go di new address and tap Change email.

• Dem don sign out your other devices. Di device wey you take make di change go still dey signed in. Sign in again for di others with di new address.
• Code no reach. Check di inbox of di new address, then tap Send code again once di short wait finish. When di button talk No more codes, tap Use another email to start again.
• Di code wrong or e don expire. Di screen go tell you how many tries remain. Each code dey work for limited time. If you put wrong code too many times, or di code expire, di app go carry you go di first step with your new address still dey inside, so tap Send code again.
• Di app talk say Set password first. Your account dey sign in with im email address only, so e need password before di address fit change. Tap Set password: e go open nourva.ai, where you go ask for reset link and choose password. Then come back and change your email.

Change your email for web

1. Sign in for nourva.ai and open Account settings for your dashboard.
2. Inside Profile, beside Email address, pick Change.
3. Put di New email address and your Current password. If two-factor authentication dey on, put di 6-digit code from your authenticator app too.
4. Pick Request email change.
5. Open di link wey we send go di new address. E dey work for limited time.

Until you open di link, your current address go still dey active, and di page go show E dey wait verification with di new address.

Change dey for accounts wey dem open with email and password. If you open your account with Apple, Google or GitHub, di page go talk say your provider dey manage dis email; change am inside di app instead, as we explain above.

Change or set your password

Password need at least 8 characters, for di app and for web.

For di app

1. Tap ⋯ for di top, then Settings › Account.
2. Tap Password.
3. Put your Current password, then your New password, and type am again inside Repeat new password.
4. Tap Save Password. Di app go confirm with Your new password don save.

If you open your account with Apple, Google or GitHub, di screen go ask only for di new password, two times. Once dem save am, you fit also sign in with your email and dat password.

For web

1. Open Account settings.
2. Inside Password, pick Change password. If you open your account with Apple, Google or GitHub, di button go talk Set password, and di form go ask only for di new password, two times.
3. Put your Current password, your New password and Confirm new password. If two-factor authentication dey on, put di 6-digit code too.
4. Pick Save password.

When you change your password for web, dem go sign you out everywhere. Sign in again with di new password.

If you forget your password

1. For di sign-in screen, put your email address and continue go di password step.
2. Tap You forget password?. Di button go then talk Reset link don send.
3. Open di email wey we send you and follow di link to choose new password. Di link dey work for limited time.

For web, pick You forget password? for di sign-in page and put your email address; di same kind of link go reach you. If nothing come, check say na di address wey you take sign up you type.

If you open your account with Apple, Google or GitHub, you no need password: sign in with dat same button. Apple sign-in dey work only inside di iPhone and iPad app, so if you open your account with Apple, set password for your iPhone or iPad first, as we explain above, so you fit sign in anywhere else.

One account, plenty places

You dey sign in to di same Nourva account for your phone, your tablet, your watch and for browser. Dis guide cover di places wey dey show or change where dat account don sign in: list of sessions for web, Sign Out for di app, di code wey dey link Apple Watch, and wetin go happen to your other devices when you change your email.

To sign out no dey delete anything. Your chats, memory and plan dey stay inside your account.

See and end sessions for web

Open Security & devices for your dashboard. Active sessions dey list di devices wey sign in to your account for browser. Each row dey show:

• Di browser and di system wey e dey run on.
• Di network address wey di device take sign in.
• Active now for di session wey you dey use, or Last active with how long e don pass for di others.

Di session wey you dey use get Dis device tag. E no get button, because you no fit end am from dis list. To sign out here, use Comot under Manage account for Account settings.

To end one session:

1. Beside di device wey you no know, pick End session.
2. Read End this session? and pick End session again.

To end every session except dis one:

1. Pick End other sessions. Di button dey show only when another session dey.
2. Read End other sessions?. E go tell you say di session for dis device go still dey active. Pick End sessions.

Di sessions list dey for web only; di app no get list like dat. To sign out of di app for phone, use Sign Out for di app, as we explain next.

Sign out for di app

For iPhone, iPad and Android:

1. Open Settings › Account.
2. Tap Sign Out.
3. Read Sign out from Nourva? and tap Sign Out again.

Dis one go sign you out for dat device only. Nourva go show You don sign out for dis device, and di sign-in screen go come back. Your chats, memory and plan dey wait inside your account until di next time wey you sign in. Apple Watch wey link to dat iPhone or iPad go ask make you link am again.

Link Apple Watch

Your watch dey sign in with six-digit code instead of password. First, di app must don sign in for your iPhone.

1. For your iPhone, open Settings › Account › Apple Watch.
2. Open Nourva for your Apple Watch. E go show six-digit code.
3. Put di code inside Six-digit code and tap Link Watch.

When e work, di app go talk say Your watch don link. Open Nourva for your wrist. If e no work, di message go tell you why:

To use Nourva One for di watch, see Nourva One for Apple Watch.

When you change your email

When you change your email for di app, Nourva go sign you out for your other devices. Di last screen go talk say Your email don change and Dem don sign you out for your other devices. You go still dey signed in for di phone wey you take make di change, and for di others you go sign in with di new address.

Di steps to change am dey for Change your email or password.

Wetin you fit download

Your data dey come for three files, and each one get im own place. You fit download any of dem any time, as many times as you like.

Di first two dey come from your dashboard for nourva.ai, wey you fit open for browser for any device. Di app no get button for dem.

Download your account data

1. Sign in for nourva.ai and open Account settings for your dashboard.
2. Scroll go Manage account and find Download your data.
3. Pick Download.

Your browser go save one JSON file. Di name na nourva-data, then di first part of your email address, then di date. Any text editor fit open am.

Di file get:

• your profile: name, email, plan, credit balance, country, language and how you dey sign in
• your devices and di sessions wey you take sign in
• your notification preferences and notifications
• your support tickets and dia messages
• your subscriptions, payments and your whole credit history
• di records of wetin you agree to, and your account activity log

Your Nourva Mind memory get file of im own: export am for di app (see below).

Download your credit transactions

1. Open Transactions under Plan and credits for your dashboard.
2. To make di list small, pick All, Wetin you use, Added or Membership, or type for di search box.
3. Pick Export CSV.

Di CSV get every entry wey match your filter and search, including di ones wey dey behind Show more. Pick All and clear di search to export di whole list. E get five columns: Transaction ID, Date, Description, Type and Credits, and dem go save am as Nourva-transactions followed by di date.

Di page dey keep only your newest entries. For your complete credit history, download your account data wey dey above. To know wetin di figures for dis page mean, see See your balance and usage.

Download your memory for di app

Memory dey inside Professional, Ultimate and Max. For iPhone, iPad and Android:

1. Tap Nourva Mind, di last seat for di bar wey dey for di bottom.
2. Scroll down and open Memory & permissions.
3. Tap Export vault.

Di app go prepare di file and open di share sheet, so you fit save am, send am to yourself or open am inside another app. Di name na nourva-memory followed by di date.

Di file dey start with short note for English and Arabic, then your profile, your preferences and your recent work. E also carry wetin dem keep for dat device only. Arabic and other text wey no be Latin fit look like codes for plain text editor; any JSON reader go turn am back to your words.

To export no change anything for your memory. If you wan clear am instead, see Download or delete your memory.

Anything else

If you want copy of something wey dis files no get, write to privacy@nourva.ai from your account email address. We go check say di request na your own and answer within 30 days.

You dey think to delete your account? Download your files first: if you delete, e go remove your account and wetin e get inside.

Before you start

One account dey behind every Nourva app, so if you delete am for one place, e don delete everywhere: di app for your phone, tablet and watch, di web and di computer apps. To delete am no cost anything, and you fit do am yourself any time.

• You want copy first? Download your account data and your memory before you delete. See Download a copy of your data.
• You dey pay through App Store or Google Play? Cancel dat subscription for di store. If you delete your Nourva account, e no go stop di store from taking money.
• You only want clear your memory? You fit delete your memory and still keep your account. See Download or delete your memory.

Delete am for di app

For iPhone, iPad and Android:

1. Open Settings › Account.
2. Tap Delete Account… for di bottom.
3. Read Delete your account?, put your password and tap Delete Account.

If you sign up with Apple, Google or GitHub, dem fit ask you to sign in again before dem go delete di account.

Delete am for web

1. Sign in for nourva.ai and open Account settings for your dashboard.
2. Pick Delete account.
3. Type DELETE to confirm, then pick Delete account.

Subscription wey you dey pay for web go cancel di moment wey you confirm. If you no fit sign in at all, write to privacy@nourva.ai from your account email address. We go check di request and answer you within 30 days.

Wetin go happen next

We go send you one email when di deletion start, with di date wey dem go remove your account.

To remove di app no mean say you don delete am

If you delete di Nourva app from phone, or you sign out, e no delete your account or anything wey dey inside am. Na only to delete di account dey do dat one.

Where you fit find help

Help dey one tap away for di app and one page for di web. Dem both lead go di same place: di Contact page, where your message go open ticket and di team go answer you by email. Before you write, di quick fixes below and di questions wey people dey ask fit save you di wait.

Write to support from di app

For iPhone, iPad and Android:

1. Tap ⋯ for di top, den tap Settings.
2. Tap Help & Support. E go open di Contact page for your browser.
3. Choose one topic, like Something no dey work, Plans, credits and billing or Your account and sign-in.
4. Fill Your name, Email and Message, den tap Send message.

For web, open di Contact page direct. Your ticket number go show for di page sharp sharp, confirmation go reach di email address wey you enter, and di reply go come to di same address. You fit also write to support@nourva.ai.

Wetin to put inside

Message wey answer three questions dey usually get useful first reply, without back and forth.

• Di device. iPhone, iPad, Android, Apple Watch, CarPlay, di web, Windows or Mac.
• Wetin you do. Di screen wey you dey and di steps wey you take, one by one.
• Wetin you see. Di exact words of any message wey di app show, and wetin you expect instead.

Di message box get length limit, and di page go tell you if your message too long. No put your password or code from your authenticator app inside di message.

For my iPhone, I open Arachne, I start one mission and I tap Stop. Di board still dey show step wey dey run. I expect say e go end.

Privacy and security

Two subjects get dia own address, and di Contact page get privacy topic too.

More dey for di Security page.

Quick fixes

• Voice no dey start. For iPhone and iPad, open Settings › Privacy & Security › iPhone permissions, tap Open iPhone Settings and check say Microphone dey allowed. Nourva dey use am only for conversation or dictation wey you start.
• Mission dey go wrong way. Tap Stop. Nothing more go run, and dem no go charge you any more.
• You no fit sign in. For di sign-in screen, tap You forget password?. Nourva go send reset link.
• You change your email and one device ask you to sign in. If you change your email, e go sign you out for your other devices. Sign in again with di new address.
• Your subscription link to another Nourva account. Email support@nourva.ai make dem move am.
• Message need credits wey you no get. Di app go tell you. Free chats dey cover basic text messages only; see Free chats wey you dey get every day.