Plans and credits

The four plans

Nourva has four plans: Starter, Professional, Ultimate and Max. Starter is free, and every screen in Nourva is open to you on it. Every plan gives you a number of free basic chats each day. Everything beyond a basic chat runs on credits.

A basic chat is a text message sent with no search, no thinking, no file, no picture and no voice.

Compare the plans

Each plan up gives more free chats a day and more credits a week. For the prices, the credits per week and the Nourva Drop cloud space of each plan, see Pricing.

What the rows mean

• Free basic chats. They are used first each day. With an account, the count renews 24 hours after it started, and the app and the web share one count. Without an account you can only chat: 3 messages a day on that device. See Free chats every day.
• Memory. Nourva Mind remembers what matters to you across your chats. It comes with Professional, Ultimate and Max; Starter and chats without an account have no memory. See Nourva Mind.
• The employees. You can hire every employee on any plan, and their work runs on credits. On a paid plan they also follow your memory. See Meet your employees.
• Plan credits and Weekly power. Paid plans refill their credits at the start of each billing period. Weekly power is the share of them you can use in a week. Credits you buy are not held back by it. Starter includes no credits, but credits Nourva gives you work on any plan. See How credits work.
• Extra credits. Professional, Ultimate and Max can buy more at any time. Starter cannot buy credits: choose a paid plan first. See Buy more credits.
• Weaver and The Line. Weaver is Arachne's deepest brain, and The Line holds the pages she makes under your name. Both need a paid plan. See Arachne's brains and The Line.

Monthly or yearly

On the web you can pay for a plan monthly or yearly. Sign in, open Choose your plan in your dashboard and pick Monthly or Yearly above the plans. The Pricing page shows both prices too, with its Monthly and Annual switch.

In the iPhone and iPad app, the plans are on Choose your plan, and the App Store shows your price before you pay.

One subscription, every device

Your subscription belongs to your Nourva account, not to a device or a store. It works wherever you sign in: the app on your phone and tablet, and the web, whichever store you bought it from. If you buy a second subscription on another platform, the two do not add up; if that happens by mistake, write to support@nourva.ai.

See your plan

• In the app: open Settings › Subscription & usage. Today shows the free chats you have left, and Weekly power under Included in your plan shows your plan's weekly allowance. Tap See plans or Change plan to compare the plans.
• On the web: sign in and open Plan & credits.

What a free chat is

Every plan starts each day with a number of free chats. A free chat is a basic chat: a text message sent with no search, no thinking, no file, no picture and no voice. Ask, read the answer, ask again: as long as each message stays basic and you are inside your daily number, it uses no credits.

How many you get

With an account, the count starts with your first free chat and renews 24 hours after it started. It is one count for your account, shared by the Nourva app and the web: a chat on your phone and a chat in your browser come from the same number.

Without an account, you can only chat: 3 messages a day on that device. When they are used, the app tells you they come back tomorrow, or that you can create a free account and keep going.

For what each plan includes, see Plans at a glance. For prices, see Pricing.

When a message is more than a basic chat

Search, thinking, files, pictures and voice run on credits. So does a chat once your free chats for the day are used.

• On Starter, such a message is paid in full from the credits you hold, such as credits Nourva gives you. Starter includes no credits of its own and cannot buy them.
• On Professional, Ultimate and Max, in the app, your free chats are used first each day. Adding search, thinking or a picture to a message that falls inside your free chats costs only the difference.

If a message needs credits you do not have, the app tells you. While you still have free chats that day, it says how many, so you can send the message again without search, thinking or attachments.

See what is left

1. Open Settings › Subscription & usage.
2. Look under Today.
3. Read the Free chats row, for example 3 of 10 left.

On Starter, the same group shows the Credits you hold.

Make them last

• Keep everyday questions plain, and turn on search or thinking only when the answer needs them.
• Need more each day? A higher plan gives more free chats, and Professional, Ultimate and Max can buy extra credits for everything else.

What credits pay for

Credits pay for everything in Nourva beyond a basic chat. A basic chat is a text message with no search, thinking, file, picture or voice, and it is free inside your daily free chats. Everything else uses credits:

• Search, thinking, files, pictures and voice in a chat.
• Talking with Nourva One.
• Arachne's missions.
• Files from the Office.
• Your employees' work.
• The Designer and the Financial Market.
• Media: pictures, clips, music and voice.

A basic chat uses credits too once that day's free chats are used. A bigger job costs more than a small one: a paper from the Office, for example, costs more as its level, its length and its pictures grow. For the daily free chats, see Free chats every day.

Plan credits and Weekly power

Professional, Ultimate and Max come with plan credits. They refill to your plan's amount at the start of each billing period, and what is left does not carry over. The Pricing page shows how many each plan gives.

Your plan also has a weekly allowance, which the app calls Weekly power. It limits how many plan credits you can use in a week. The week starts with your first use, and a new one opens seven days after it.

When this week's power is spent, the app says so and tells you the day it renews. Until then:

• Your free chats still work, so basic chats inside your daily number stay free.
• Extra credits keep everything else running. Weekly power never limits them.

To keep going before it renews, add extra credits or move up a plan. To see how much power is left, open Settings › Subscription & usage: the card at the top shows it with the day it renews.

The order credits are used in

Nourva uses what you hold in this order:

1. Your free chats, for basic chats.
2. Plan credits, up to your Weekly power.
3. Extra credits, starting with the ones that expire soonest.

In the app, on Professional, Ultimate and Max, adding search, thinking or a picture to a message inside your free chats costs only the difference.

Which credits expire

If your plan ends, you move to Starter and keep every credit you hold. The plan credits left at that moment become extra credits that never expire.

Subscription & usage shows your extra credits with Next expiry and a date, or Kept on your account when none of them expires. For the web's view, see See your balance and usage.

Credits on Starter

Starter includes no credits and cannot buy them. Its 10 free basic chats a day need none, and every screen is open. Anything beyond a basic chat is paid in full from the credits you hold, such as credits Nourva gives you. Credits Nourva gives you work on any plan.

To buy extra credits, move to Professional, Ultimate or Max first. See Buy more credits.

You see the price before a big job

Bigger jobs show their price before they spend anything:

• Arachne's clips, promos and music: one approval card shows the price first, and nothing is made until you approve. A piece that does not finish says Nothing charged. See What she asks you first.
• The Designer: the button that makes your picture shows its price in credits.

If a job needs more credits than you hold, the app tells you.

Where to look

Two places show where you stand. The app shows your balance right now: free chats left, this week's power and your extra credits. The web adds the history: every credit spent or added, the invoices for what you paid on the web, and your saved cards.

In the app

1. Tap ⋯ at the top, then Settings.
2. Tap the Nourva plan card. The page that opens is Subscription & usage.

The card at the top names your plan and shows this week's power as a percentage, under Week power. A line below says when the week's power renews; when it is spent, the line says so, and if you hold extra credits it tells you they keep things running. On a paid plan, the foot of the card gives the date your plan renews.

Under Today:

• Free chats shows what is left of your daily number, for example 3 of 30 left. See Free chats every day.
• Extra credits shows how many you hold. Under the name you see Next expiry with a date, or Kept on your account when none of them lapses. The row appears only when you hold some.

On Starter there is no meter and no extra credits row. A Credits row shows every credit you hold instead, the credits that pay for everything beyond a basic chat.

Under Included in your plan, Weekly power shows how many credits a week your plan allows. Starter has no Weekly power row.

On Professional, Ultimate and Max, Buy credits sits under Today on iPhone and iPad. See Buy more credits.

The app shows your balance, not a list of every movement: for that, use the web. Without an account, the card reads Nourva plans and opens the plans instead, so sign in to see your balance.

On the web: Plan & credits

Sign in at nourva.ai, open your dashboard and choose Plan & credits in the side menu. The AVAILABLE CREDITS panel shows:

• The total you can spend now, with a Low tag when it runs short.
• A bar that fills with what is left of your plan's credits.
• Plan: your plan credits left, out of what this billing period gave you.
• Extra: your extra credits, with next expiry and its date, or Never expires when none of them lapses. It appears only when you hold some.
• This week's usage: the Weekly power you have used, out of the week's allowance.

Add credits sits under the panel. On Starter it is off, and the page says why: credit purchases come with Professional, Ultimate or Max. See Buy more credits.

Beside it, YOUR MEMBERSHIP shows your plan, its price, the date it renews and Manage membership. Below, three shortcuts lead to Invoices, Transactions and Payment methods.

Transactions

Open Transactions to see how your credits moved. Three figures sit at the top: Your balance now, then Used in this history and Added in this history for the rows on the page.

Each row has a name, a date, a type and the credits. A row for credits you spent is named after the part of Nourva that spent them, such as Chat, Arachne, Employees, Office, Designer, Financial Market or Nourva One. Spent credits show a minus sign and added credits a plus. A small use can be a fraction of a credit.

Type in Search transactions… to find a row by its name, reference or amount. Clear filters brings every row back.

The page shows your newest entries in batches. Choose Show more for the next batch.

Export CSV

Export CSV saves the rows that match your filter and search as a CSV file, which opens in any spreadsheet app. It has five columns: Transaction ID, Date, Description, Type and Credits. To export the whole list, choose All and clear the search first.

Invoices and payment methods

Open Invoices for what you paid on the web. The top shows Total paid, Paid invoices and the Currency. Filter by All, Paid, Awaiting payment or Voided, or search by invoice number or date. Choose View to open an invoice, or the download icon to save it as a PDF. Your latest invoices also appear on Plan & credits, with View all.

Open Payment methods to manage the cards you pay with on the web:

1. To add a card, choose Add payment method. Our payment provider's secure page opens, so you never type a card number into Nourva.
2. To make another saved card your default, choose Set default on it. The default card carries the Default tag.
3. To drop a card, choose Remove and confirm in Remove payment method?. The card can no longer be used for subscriptions or top-ups.

If a payment fails, Plan & credits shows Your payment needs attention. with Update payment method.

A plan you bought through the App Store or Google Play is billed by that store, so its receipts and payment details live in the store, not on these pages.

Before you buy

On Professional, Ultimate and Max you can buy extra credits at any time: on the web, or in the app on iPhone and iPad. Credits pay for everything beyond a basic chat, such as search, thinking, files, pictures and voice.

Nourva spends your plan's credits first and your extra credits after them, so extra credits keep Nourva working when your week's power runs out. The weekly allowance does not limit them.

Starter cannot buy credits. Choose a paid plan first; see Upgrade or change your plan. Credits Nourva gives you work on any plan, Starter included.

Buy credits on the web

1. Sign in at nourva.ai and open Plan & credits in your dashboard.
2. Choose Add credits.
3. Pick an amount, or type your own under You pay, from $5 to $1,000. You get 200 credits for every $1, and the dialog shows how many you will get.
4. Choose Continue to payment and finish on the payment page.

Nothing is charged until you finish the payment. When it completes, you return to Plan & credits, which shows your new balance.

Buy credits on iPhone and iPad

In the app, credits come as packs from the App Store.

1. Open Settings › Subscription & usage.
2. Tap Buy credits.
3. Choose a pack. Each pack is a one-time purchase, not a subscription.
4. Tap the Buy … Credits button, which names the pack you chose, and confirm with the App Store.

The App Store shows your price before you pay and charges your Apple Account when you confirm. The credits are added to the Nourva account you are signed in to.

Which credits lapse

Each web purchase has its own date, and Nourva spends the extra credits that lapse soonest first. Both Subscription & usage in the app and Plan & credits on the web show the next date. See See your balance and usage.

If something goes wrong

• You are on Starter: on the web, Add credits is unavailable and the page says that credit purchases come with a paid plan. In the app, Buy credits does not appear. Choose a paid plan first.
• Your credits have not appeared: after an App Store purchase they can take a moment. Wait, then open Subscription & usage again.
• A charge looks wrong: credit purchases on the web are final. If you were charged in error, for example twice, write to support@nourva.ai within 7 days. Apple refunds App Store purchases under its own rules. See Cancel your plan, and refunds.

Change it where you pay for it

You can move to a higher or a lower plan at any time. Your plan belongs to your Nourva account and works wherever you sign in, but you change it in the place that bills you:

• Bought on the web? Change it in your dashboard at nourva.ai.
• Bought in the iPhone or iPad app? Change it in the app, through the App Store.

If the web bills you, the app says so under your plan: Your subscription is managed from your web account, not through the App Store.

For what each plan includes, see Plans at a glance. For prices, see Pricing.

Change your plan on the web

1. Sign in at nourva.ai and open Choose your plan in your dashboard.
2. Pick Monthly or Yearly at the top.
3. Choose the plan you want, for example Choose Ultimate. Your own plan reads Current plan, with the date it renews.
4. Read the window that opens, then confirm.

Nothing is charged before you confirm, and we email you to confirm the change. If you have no paid plan yet, choosing one takes you to the secure payment page instead.

Undo a scheduled downgrade

Until the cycle ends, your dashboard home shows Plan downgrade scheduled for the date, with the lower plan's name. Choose Cancel change, then confirm Cancel change, and you stay on your current plan.

Change your plan on iPhone or iPad

1. Open Settings and tap the Nourva plan card at the top. Subscription & usage opens.
2. Tap Change plan. On Starter, tap See plans.
3. On Choose your plan, pick Monthly or Yearly, then tap a plan.
4. Tap the button under the plans: Subscribe if you have no paid plan, or Switch to Ultimate, for example. The line under it names the plan and its price.
5. Confirm in the App Store sheet, which shows your price in your own currency before you pay.

With your own plan selected, the button reads Your current plan; on its other billing cycle it reads Switch to Yearly or Switch to Monthly. When your weekly power runs low, Subscription & usage shows Move up a plan, which opens the same list.

Manage in App Store, on Subscription & usage, opens your subscription in the App Store settings.

Restore Purchases

Subscribed through the App Store, but your plan is not showing? Tap Restore Purchases on Subscription & usage or Choose your plan. Nourva answers in one line:

• Restore complete. Ultimate is active. It found your subscription.
• No active subscription found on this Apple Account. The Apple Account on this device holds none.
• Your subscription is linked to another Nourva account. Email support@nourva.ai to move it. Write to support@nourva.ai and we move it.

Buy first, sign in afterwards

You can buy a plan in the app before you have an account.

1. Open Settings and tap Nourva plans at the top.
2. Pick a plan and tap Subscribe. Under the button, the app says: Buy now and sign in later. Your plan comes with you.
3. Confirm in the App Store sheet.

Your plan is active on that iPhone or iPad at once. To use it in Arachne, the Office and the rest of Nourva, sign in or create an account: Subscription & usage asks for exactly that, with a Sign in button.

Moving back to Starter

Starter is the free plan, so you reach it by cancelling a paid one.

• On iPhone and iPad, choose Starter on Choose your plan. The button becomes Manage in App Store, with the line To move to Starter, cancel your plan in App Store settings. Your credits stay with you.
• On the web, choosing Starter opens Cancel subscription? instead of a plan change.

Your paid plan runs to the end of the period you paid for. When a plan ends you move to Starter and keep every credit you hold. The steps, and what happens to refunds, are in Cancel your plan, and refunds.

One subscription at a time

A second subscription bought on another platform does not add up with the first. If the web already bills you and you try to buy in the app, it tells you: Your subscription is already active through the web, so there's no need for a second one from the App Store. If you do buy a second one by accident, write to support@nourva.ai.

If the plan buttons on the web are locked, your email address is not verified yet: the page shows Verify your email before subscribing. Open the link in that email, or choose Resend link for a new one.

Where you cancel

You cancel where you paid. Cancelling stops the next renewal: your plan stays active until the end of the period you already paid for, and your credits stay with you.

One subscription belongs to your Nourva account and works on every device you sign in on, so cancel it once, in the place that bills it. If you paid on the web, the app tells you so in Settings › Subscription & usage: «Your subscription is managed from your web account, not through the App Store.»

Cancel on the web

1. Sign in at nourva.ai and open Plan & credits in your dashboard.
2. Choose Manage membership.
3. Read Cancel subscription? and choose Stop renewal. To keep the plan, choose Keep my plan.
4. Finish on the secure payment page that opens.

Back on Plan & credits, the page reads Automatic renewal is off. with the date your plan stays active until. You can also write to support@nourva.ai and ask us to cancel it.

Change your mind

Until that date, open Plan & credits, choose Resume renewal and confirm. Your plan keeps renewing at its current price, and nothing is charged that day.

Cancel in the App Store or Google Play

A plan bought inside the app is billed by Apple or Google, so you cancel it in the store, not in Nourva.

• iPhone and iPad: open Settings › Subscription & usage and tap Manage in App Store, or open the App Store, tap your profile and choose Subscriptions.
• Android: open Google Play › Subscriptions and cancel Nourva there.

Cancel at least 24 hours before the period ends, or the store renews it. Cancelling on the web does not stop a store's billing, and deleting your Nourva account does not stop it either. If you plan to delete your account, cancel the store subscription first: see Delete your account.

What happens when your plan ends

At the end of the paid period your account moves to Starter:

• You keep every credit you hold. Plan credits you had not used become extra credits that never expire.
• You have Starter's 10 free basic chats a day. Everything beyond a basic chat runs on credits, and Starter cannot buy credits.
• Memory is closed. Nothing in it is deleted.

To come back, choose a plan again: see Upgrade or change your plan.

Refunds

Section 5.5 of the Terms sets the rules.

• Web payments are final. Subscriptions, renewals, upgrades and credits bought on the web are not refunded, whether or not the credits were used.
• A charge made in error. If you were charged twice on the web, or charged after a valid cancellation, write to support@nourva.ai within 7 days of the charge and we look into it.
• EU and UK. Nothing in the Terms limits your legal 14-day right to withdraw from a digital service. If you asked for the service to start at once and then withdraw, an amount in proportion to what you already used may be deducted.
• App Store and Google Play. Apple and Google refund their own purchases under their own rules. Ask the store that charged you.