Plans and credits

Di four plans

Nourva get four plans: Starter, Professional, Ultimate and Max. Starter na free, and every screen inside Nourva dey open to you for am. Every plan dey give you some number of free basic chats every day. Anything wey pass basic chat dey run on credits.

Basic chat na text message wey you send without search, without thinking, without file, without picture and without voice.

Compare di plans

Each plan wey you climb dey give more free chats for day and more credits for week. For di prices, di credits for week and di Nourva Drop cloud space of each plan, see Pricing.

Wetin di rows mean

• Free basic chats. Dem dey use dem first every day. If you get account, di count dey renew 24 hours after e start, and di app and di web dey share one count. If you no get account, you fit only chat: 3 messages for day for dat device. See Free chats wey you dey get every day.
• Memory. Nourva Mind dey remember wetin matter to you across your chats. E dey come with Professional, Ultimate and Max; Starter and chats without account no get memory. See Nourva Mind.
• Di employees. You fit hire every employee for any plan, and dia work dey run on credits. For paid plan, dem dey follow your memory too. See Sabi your employees.
• Plan credits and Weekly power. Paid plans dey refill dia credits for di start of each billing period. Weekly power na di share of dem wey you fit use for one week. E no dey hold back credits wey you buy. Starter no come with credits, but credits wey Nourva give you dey work for any plan. See How credits dey work.
• Extra credits. Professional, Ultimate and Max fit buy more any time. Starter no fit buy credits: choose paid plan first. See How to buy more credits.
• Weaver and The Line. Weaver na Arachne deepest brain, and The Line na where di pages wey she make under your name dey stay. Both of dem need paid plan. See Arachne brains and The Line.

Monthly or yearly

For di web, you fit pay for plan monthly or yearly. Sign in, open Choose your plan for your dashboard and pick Monthly or Yearly above di plans. Di Pricing page dey show both prices too, with im Monthly and Yearly switch.

For di iPhone and iPad app, di plans dey for Choose your plan, and App Store dey show your price before you pay.

One subscription, every device

Your subscription na for your Nourva account, no be for device or store. E dey work anywhere wey you sign in: di app for your phone and tablet, and di web, whichever store you buy am from. If you buy second subscription for another platform, di two no dey add up; if dat one happen by mistake, write to support@nourva.ai.

See your plan

• For di app: open Settings › Subscription & usage. Today dey show di free chats wey remain for you, and Weekly power under Wetin dey inside your plan dey show your plan weekly allowance. Tap See plans or Change plan to compare di plans.
• For di web: sign in and open Plan and credits.

Wetin free chat be

Every plan dey start each day with some number of free chats. Free chat na basic chat: text message wey you send without search, without thinking, without file, without picture and without voice. Ask, read di answer, ask again: as long as each message remain basic and you still dey inside your daily number, e no dey use credits.

How many you go get

If you get account, di count dey start with your first free chat and e dey renew 24 hours after e start. E na one count for your account, wey di Nourva app and di web dey share: chat for your phone and chat for your browser dey come from di same number.

If you no get account, you fit only chat: 3 messages for day for dat device. When dem finish, di app go tell you say dem go come back tomorrow, or say you fit create free account and continue.

For wetin each plan include, see Di plans for one look. For prices, see Pricing.

When message pass basic chat

Search, thinking, files, pictures and voice dey run on credits. Chat too go run on credits once your free chats for di day finish.

• For Starter, dem go pay for dat kain message in full from di credits wey you hold, like credits wey Nourva give you. Starter no come with any credits of im own and e no fit buy dem.
• For Professional, Ultimate and Max, inside di app, dem dey use your free chats first every day. If you add search, thinking or picture to message wey fall inside your free chats, e go cost only di difference.

If message need credits wey you no get, di app go tell you. If you still get free chats for dat day, e go talk how many, so you fit send di message again without search, thinking or attachments.

See wetin remain

1. Open Settings › Subscription & usage.
2. Look under Today.
3. Read di Free chats row, for example 3 out of 10 remain.

For Starter, di same group dey show di Credits wey you hold.

Make dem last

• Keep everyday questions plain, and on search or thinking only when di answer need dem.
• You need more every day? Higher plan dey give more free chats, and Professional, Ultimate and Max fit buy extra credits for everything else.

Wetin credits dey pay for

Credits dey pay for everything inside Nourva wey pass basic chat. Basic chat na text message wey no get search, thinking, file, picture or voice, and e dey free inside your daily free chats. Everything else dey use credits:

• Search, thinking, files, pictures and voice for chat.
• To talk with Nourva One.
• Arachne missions.
• Files from The Office.
• Work wey your employees do.
• Di Designer and di Financial Market.
• Media: pictures, clips, music and voice.

Basic chat dey use credits too once di free chats for dat day don finish. Bigger job dey cost more pass small one: paper from The Office, for example, dey cost more as im level, im length and im pictures dey increase. For di daily free chats, see Free chats every day.

Plan credits and Weekly power

Professional, Ultimate and Max dey come with plan credits. Dem dey refill to your plan amount for di start of every billing period, and wetin remain no dey carry go next one. Di Pricing page dey show how many each plan dey give.

Your plan get weekly allowance too, wey di app dey call Weekly power. E dey limit how many plan credits you fit use for one week. Di week dey start from your first use, and new one go open seven days after am.

When dis week power don finish, di app go tell you and show you di day wey e go renew. Till den:

• Your free chats still dey work, so basic chats inside your daily number still dey free.
• Extra credits go keep everything else dey run. Weekly power no dey limit dem.

To continue before e renew, add extra credits or move up one plan. To see how much power remain, open Settings › Subscription & usage: di card for di top dey show am with di day wey e go renew.

Di order wey credits dey take go

Nourva dey use wetin you get for dis order:

1. Your free chats, for basic chats.
2. Plan credits, reach your Weekly power.
3. Extra credits, start with di ones wey go expire first.

For di app, if you dey Professional, Ultimate or Max and you add search, thinking or picture to message wey dey inside your free chats, you go pay only di difference.

Which credits dey expire

If your plan end, you go move go Starter and you go keep every credit wey you get. Di plan credits wey remain for dat moment go become extra credits wey no dey ever expire.

Subscription & usage dey show your extra credits with Next expiry and date, or E dey stay for your account when none of dem dey expire. For di web view, see Check your balance and usage.

Credits for Starter

Starter no come with credits and e no fit buy dem. Im 10 free basic chats every day no need credits, and every screen dey open. Anything wey pass basic chat, dem go pay for am in full from di credits wey you get, like credits wey Nourva give you. Credits wey Nourva give you dey work for any plan.

To buy extra credits, move go Professional, Ultimate or Max first. See How to buy more credits.

You go see di price before big job

Bigger jobs dey show dia price before dem spend anything:

• Arachne clips, promos and music: one approval card dey show di price first, and dem no go make anything until you approve. If piece no finish, e go talk Nothing charged. See Wetin she go ask you first.
• The Designer: di button wey dey make your picture dey show im price for credits.

If job need more credits pass wetin you get, di app go tell you.

Where you go look

Two places dey show where you dey stand. Di app dey show your balance right now: di free chats wey remain, dis week power and your extra credits. Di web go add di history: every credit wey dem spend or add, di invoices for wetin you pay for di web, and di cards wey you save.

For di app

1. Tap ⋯ for di top, then Settings.
2. Tap di Nourva plan card. Di page wey open na Subscription & usage.

Di card for di top dey show di name of your plan and dis week power as percentage, under Week power. One line below dey talk when di week power go renew. If e don finish, di line go talk so, and if you get extra credits, e go tell you say dem still dey run things. For paid plan, di foot of di card dey show di date wey your plan go renew.

Under Today:

• Free chats dey show wetin remain for your daily number, for example 3 out of 30 remain. See Free chats every day.
• Extra credits dey show how many you get. Under di name you go see Next expiry with date, or E dey stay for your account if none of dem dey expire. Di row dey show only if you get some.

For Starter, no meter dey and no extra credits row dey. One Credits row go show every credit wey you get instead, di credits wey dey pay for everything wey pass basic chat.

Under Wetin dey inside your plan, Weekly power dey show how many credits your plan dey allow every week. Starter no get Weekly power row.

For Professional, Ultimate and Max, Buy credits dey under Today for iPhone and iPad. See How to buy more credits.

Di app dey show your balance, no be list of every movement: for that one, use di web. If you never sign in, di card go read Nourva plans and e go open di plans instead, so sign in to see your balance.

For di web: Plan and credits

Sign in for nourva.ai, open your dashboard and choose Plan and credits for di side menu. Di AVAILABLE CREDITS panel dey show:

• Di total wey you fit spend now, with Small tag when e dey short.
• One bar wey dey fill with wetin remain for your plan credits.
• Plan: di plan credits wey remain, out of wetin dis billing period give you.
• Extra: your extra credits, with next expiry and im date, or E no dey expire if none of dem dey expire. E dey show only if you get some.
• Wetin you don use this week: di Weekly power wey you don use, out of di week allowance.

Add credits dey under di panel. For Starter e dey off, and di page dey talk why: credit purchase dey come with Professional, Ultimate or Max. See How to buy more credits.

Beside am, YOUR SUBSCRIPTION dey show your plan, im price, di date wey e go renew and Manage membership. Below, three shortcuts dey lead to Invoices, Money movements and Payment methods.

Money movements

Open Money movements to see how your credits dey move. Three figures dey for di top: Your balance now, then Used for this history and Added for this history for di rows wey dey for di page.

Each row get name, date, type and di credits. Row for credits wey you spend dey carry di name of di part of Nourva wey spend dem, like Chat, Arachne, Employees, Office, Designer, Financial Market or Nourva One. Credits wey you spend dey show minus sign, and credits wey dem add dey show plus. Small use fit be fraction of one credit.

Type for Search transactions… to find row by im name, reference or amount. Clear filters go bring back every row.

Di page dey show your newest entries for batches. Choose Show more for di next batch.

Export CSV

Export CSV dey save di rows wey match your filter and search as CSV file, wey go open for any spreadsheet app. E get five columns: Movement ID, Date, Description, Type and Credits. To export di whole list, choose All and clear di search first.

Invoices and payment methods

Open Invoices for wetin you pay for di web. Di top dey show Total paid, Paid invoices and di Currency. Filter by All, Dem don pay, Waiting for payment or Cancelled, or search by invoice number or date. Choose See to open invoice, or di download icon to save am as PDF. Your latest invoices dey show for Plan and credits too, with See all.

Open Payment methods to manage di cards wey you dey use pay for di web:

1. To add card, choose Add payment method. Our payment provider secure page go open, so you no go ever type card number inside Nourva.
2. To make another card wey you save your default, choose Set as default on am. Di default card dey carry di Default tag.
3. To drop card, choose Remove and confirm for Remove payment method?. Di card no go fit work again for subscriptions or top-ups.

If payment fail, Plan and credits go show Your payment need attention. with Update payment method.

Plan wey you buy through App Store or Google Play, na dat store dey bill am, so im receipts and payment details dey inside di store, no be for dese pages.

Before you buy

For Professional, Ultimate and Max, you fit buy extra credits anytime: for web, or inside di app for iPhone and iPad. Credits dey pay for everything wey pass basic chat, like search, thinking, files, pictures and voice.

Nourva dey spend your plan credits first and your extra credits after dem, so extra credits dey keep Nourva dey work when your Weekly power finish. Di weekly allowance no dey limit dem.

Starter no fit buy credits. Choose paid plan first; see Upgrade or change your plan. Credits wey Nourva give you dey work for any plan, Starter too.

Buy credits for web

1. Sign in for nourva.ai and open Plan and credits inside your dashboard.
2. Choose Add credits.
3. Pick amount, or type your own under You pay, from $5 to $1,000. You go get 200 credits for every $1, and di dialog go show how many you go get.
4. Choose Continue to payment and finish for di payment page.

Dem no go charge you anything until you finish di payment. When e complete, you go return to Plan and credits, wey go show your new balance.

Buy credits for iPhone and iPad

For di app, credits dey come as packs from di App Store.

1. Open Settings › Subscription & usage.
2. Tap Buy credits.
3. Choose one pack. Each pack na one-time purchase, no be subscription.
4. Tap di Buy … credits button, wey go carry di name of di pack wey you choose, and confirm with di App Store.

Di App Store dey show your price before you pay, and e dey charge your Apple Account when you confirm. Dem go add di credits to di Nourva account wey you sign in with.

Which credits dey expire

Every web purchase get im own date, and Nourva dey spend di extra credits wey go expire first. Both Subscription & usage for di app and Plan and credits for web dey show di next date. See Check your balance and usage.

If something no work well

• You dey Starter: for web, Add credits no dey available and di page go talk say credit purchases dey come with paid plan. For di app, Buy credits no dey show. Choose paid plan first.
• Your credits never show: after App Store purchase, e fit take small time. Wait, then open Subscription & usage again.
• Charge no look correct: credit purchases for web na final. If dem charge you by mistake, for example two times, write to support@nourva.ai within 7 days. Apple dey refund App Store purchases under dia own rules. See Cancel your plan and how refund dey work.

Change am for where you pay for am

You fit move go higher or lower plan anytime. Your plan belong to your Nourva account and e dey work anywhere you sign in, but you go change am for di place wey dey bill you:

• You buy am for web? Change am inside your dashboard for nourva.ai.
• You buy am inside di iPhone or iPad app? Change am inside di app, through di App Store.

If na di web dey bill you, di app go talk am under your plan: Dem dey manage your subscription from your web account, no be through App Store.

For wetin each plan carry, see Plans at a glance. For prices, see Pricing.

Change your plan for web

1. Sign in for nourva.ai and open Choose your plan inside your dashboard.
2. Pick Monthly or Yearly for di top.
3. Choose di plan wey you want, for example Choose Ultimate. Your own plan go show Current plan, with di date wey e go renew.
4. Read di window wey open, then confirm.

Dem no dey charge anything before you confirm, and we go email you to confirm di change. If you never get paid plan, when you choose one e go take you go di secure payment page instead.

Undo downgrade wey you don schedule

Until di cycle end, your dashboard home dey show Plan downgrade don schedule for di date, with di name of di lower plan. Choose Cancel di change, then confirm Cancel di change, and you go stay for your current plan.

Change your plan for iPhone or iPad

1. Open Settings and tap di Nourva plan card for di top. Subscription & usage go open.
2. Tap Change plan. If you dey Starter, tap See plans.
3. For Choose your plan, pick Monthly or Yearly, then tap one plan.
4. Tap di button under di plans: Subscribe if you no get paid plan, or Switch to Ultimate, for example. Di line under am go name di plan and im price.
5. Confirm for di App Store sheet, wey dey show your price for your own currency before you pay.

When your own plan don select, di button go read Your current plan; for im other billing cycle e go read Switch to Yearly or Switch to Monthly. When your Weekly power dey low, Subscription & usage go show Move up plan, wey go open di same list.

Manage for App Store, for Subscription & usage, go open your subscription inside App Store settings.

Restore Purchases

You subscribe through di App Store, but your plan no dey show? Tap Restore Purchases for Subscription & usage or Choose your plan. Nourva go answer you with one line:

• Restore complete. Ultimate dey active. E find your subscription.
• No active subscription dey found for dis Apple Account. Di Apple Account for dis device no get any.
• Your subscription dey linked to another Nourva account. Email support@nourva.ai to move am. Write to support@nourva.ai and we go move am.

Buy first, sign in after

You fit buy plan inside di app before you get account.

1. Open Settings and tap Nourva plans for di top.
2. Pick one plan and tap Subscribe. Under di button, di app go talk: Buy now, sign in later. Your plan go follow you.
3. Confirm for di App Store sheet.

Your plan go dey active for dat iPhone or iPad straight away. To use am for Arachne, The Office and di rest of Nourva, sign in or create account: Subscription & usage dey ask for exactly dat, with Sign in button.

How to go back to Starter

Starter na di free plan, so you go reach am by cancelling paid one.

• For iPhone and iPad, choose Starter for Choose your plan. Di button go become Manage for App Store, with di line To move go Starter, cancel your plan for App Store settings. Your credits go still dey with you.
• For web, if you choose Starter, Cancel subscription? go open instead of plan change.

Your paid plan go run reach di end of di period wey you pay for. When plan end, you go move go Starter and keep every credit wey you get. Di steps, and wetin go happen to refunds, dey inside Cancel your plan and how refund dey work.

One subscription at a time

Second subscription wey you buy for another platform no dey add to di first one. If di web dey bill you already and you try to buy inside di app, e go tell you: Your subscription dey active already through di web, so no need for second one from App Store. If you buy second one by mistake, write to support@nourva.ai.

If di plan buttons for web dey locked, e mean say your email address never verify: di page go show Verify your email before you subscribe. Open di link inside dat email, or choose Resend link to get new one.

Where you go cancel

You go cancel for where you pay. To cancel go stop di next renewal: your plan go still dey active until di end of di period wey you don already pay for, and your credits go stay with you.

One subscription belong to your Nourva account and e dey work for every device wey you sign in, so cancel am once, for di place wey dey bill am. If you pay for web, di app go tell you so for Settings › Subscription & usage: «Dem dey manage your subscription from your web account, no be through App Store.»

Cancel for web

1. Sign in for nourva.ai and open Plan and credits inside your dashboard.
2. Choose Manage membership.
3. Read Cancel subscription? and choose Stop renewal. To keep di plan, choose Keep my plan.
4. Finish for di secure payment page wey open.

Back for Plan and credits, di page go read Automatic renewal dey off. with di date wey your plan go stay active reach. You fit also write to support@nourva.ai and ask us to cancel am.

If you change your mind

Until dat date, open Plan and credits, choose Resume renewal and confirm. Your plan go continue to renew for im current price, and dem no go charge anything dat day.

Cancel for App Store or Google Play

Plan wey you buy inside di app, Apple or Google dey bill am, so you go cancel am for di store, no be for Nourva.

• iPhone and iPad: open Settings › Subscription & usage and tap Manage for App Store, or open di App Store, tap your profile and choose Subscriptions.
• Android: open Google Play › Subscriptions and cancel Nourva there.

Cancel at least 24 hours before di period end, or di store go renew am. If you cancel for web, e no go stop store billing, and if you delete your Nourva account, e no go stop am too. If you plan to delete your account, cancel di store subscription first: see Delete your account.

Wetin go happen when your plan end

For di end of di paid period, your account go move go Starter:

• You go keep every credit wey you get. Plan credits wey you never use go become extra credits wey no dey ever expire.
• You go get Starter 10 free basic chats every day. Everything wey pass basic chat go run on credits, and Starter no fit buy credits.
• Memory don close. Dem no delete anything inside am.

To come back, choose plan again: see Upgrade or change your plan.

Refunds

Section 5.5 of di Terms set di rules.

• Web payments na final. Dem no dey refund subscriptions, renewals, upgrades and credits wey you buy for web, whether you use di credits or you no use dem.
• Charge wey dem make by mistake. If dem charge you two times for web, or dem charge you after valid cancellation, write to support@nourva.ai within 7 days of di charge and we go look into am.
• EU and UK. Nothing inside di Terms dey limit your legal 14-day right to withdraw from digital service. If you ask make di service start at once and then you withdraw, dem fit deduct amount wey match wetin you don use.
• App Store and Google Play. Apple and Google dey refund dia own purchases under dia own rules. Ask di store wey charge you.