Terms of Service

By downloading, installing, or using the Nourva desktop application, the Nourva iOS app, the Nourva Android app, or any associated web services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and Tokra, LLC, a Delaware limited liability company ("we", "our", or "us"). They apply identically on every platform: one account, one agreement. These Terms also serve as the end-user license agreement (EULA) for the Nourva iOS app and the Nourva Android app. Section 17 sets out the additional terms each app store requires. We reserve the right to update these Terms at any time. For changes that materially reduce your rights or increase your obligations, we will give you notice by email or in-app before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. These Terms are published in English, which is the controlling language; any translation is provided for convenience only.

Nourva provides an AI-powered desktop automation agent for Windows and macOS, and AI assistant apps for iOS and Android. The Service includes: - A desktop application (the "Agent") that enables natural language control of your computer - The Nourva iOS app and the Nourva Android app: AI chat, voice assistant (Nourva One), web agent, document generation, and specialist crew on your phone - Access to cloud AI model inference (subject to your subscription plan and credit balance) - Web application features including account management, billing, and settings - Document generation capabilities for Excel, Word, PowerPoint, and PDF formats - Web automation features via Chrome browser integration - Email and messaging automation capabilities The Service is provided on a subscription basis. Features available to you depend on your active subscription plan and on the platform you are using; a feature that requires a capability your device or operating system does not provide will be unavailable there. The Service requires an internet connection. We may add, change, or discontinue features. If we discontinue a feature that was material to your paid plan, you may cancel and, where required by law, receive a pro-rated refund of the unused period.

You must be at least 13 years of age to use the Service. If you are under 18, you may use the Service only with the consent and supervision of a parent or legal guardian, who agrees to these Terms on your behalf. By using the Service, you represent and warrant that: - You are at least 13 years of age, and if you are under 18 your parent or legal guardian has reviewed and agreed to these Terms - You have the legal capacity to enter into a binding agreement - Your use of the Service does not violate any applicable law or regulation - You are not located in a country subject to a comprehensive US embargo, and you are not on any US government restricted-party list - If using on behalf of an organization, you have authority to bind that organization to these Terms

To access the Service, you must create an account. You agree to: - Provide accurate, current, and complete information during registration - Maintain and promptly update your account information - Keep your password confidential and not share it with any third party - Notify us immediately at [email protected] of any unauthorized use of your account - Accept responsibility for all activities that occur under your account One account is one person. Sharing an account, reselling access, or operating an account on behalf of multiple end users without a written agreement with us is not permitted. We reserve the right to suspend or terminate accounts that violate these Terms or that we have reason to believe are being used fraudulently.

5.1 Plans and Credits Nourva offers subscription plans (Starter, Creator, Professional, Ultimate, Max) with monthly credit allocations and weekly usage allowances. Credits are consumed when you use AI model inference, web automation, and other computational features. Plan credits reset at the start of each billing cycle and do not roll over; separately-purchased credits remain usable while your subscription is active. Each plan also includes a daily allowance of standard chat messages that consume no credits (Starter 20, Professional 30, Ultimate 40, Max 50 per day, counted over a rolling 24-hour window). Messages that use web search or Think mode, and every other product, always consume credits. The live allowances, credits, and prices for every plan — including any plan not enumerated here, and the exact set of plans offered on a given platform — are shown on your plan page and, for in-app purchases, on the purchase screen before you confirm. Your subscription is tied to your Nourva account and works on every platform you sign in to, whichever store you bought it from. Buying a second subscription on a second platform does not stack; if you do so by accident, contact [email protected]. 5.2 Payment on the Web Payments on the web are processed by Stripe. By providing payment information, you authorize us to charge your payment method for the applicable subscription fee on a recurring basis until you cancel. Purchases made inside the Nourva iOS app are billed by Apple (Section 5.6) and purchases made inside the Nourva Android app are billed by Google (Section 5.7), not by Stripe. 5.3 Cancellation You may cancel a web subscription at any time through your account dashboard or by contacting [email protected]. A subscription purchased inside the iOS app is cancelled in your App Store subscription settings, and a subscription purchased inside the Android app is cancelled in your Google Play subscription settings — cancelling in the Nourva dashboard does not stop a store-billed subscription, and deleting your Nourva account does not stop it either. Cancellation takes effect at the end of the current billing period, and your plan remains active until then. Except where required by applicable law, no refunds are provided for partial or unused billing periods. 5.4 Price Changes We reserve the right to change subscription prices with 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new price. For store-billed subscriptions, the store's own price-change consent rules apply in addition, and where the store requires your affirmative consent to an increase, your subscription will not renew at the new price until you give it. A founding price remains locked for a subscriber whose founding subscription stays active. 5.5 Refund Policy — All Payments Final All payments made on the web are final and non-refundable. This applies to subscription fees, renewals, upgrades, and separately-purchased credit packs, whether or not the associated credits have been used. Nourva does not offer a money-back guarantee. Purchases made through Apple or through Google Play are excluded from this section: their refunds are governed by the respective store's terms and are requested from that store. Cancelling stops future renewals; your plan stays active until the end of the period you have already paid for. If you believe you have been charged in error on the web — for example a duplicate charge or a charge after a valid cancellation — contact [email protected] within 7 days of that charge and we will investigate. EU/UK consumers: nothing in this section limits your statutory 14-day right of withdrawal for digital services. If you request that the Service begin immediately and then withdraw within the statutory period, we may deduct a proportionate amount for the service already provided, as permitted by law. 5.6 iOS App Purchases (Apple) Subscriptions bought inside the Nourva iOS app are auto-renewable and billed by Apple to your Apple Account at the price shown in the app before purchase. Each subscription automatically renews for the same period at the displayed price unless you cancel at least 24 hours before the end of the current period; the renewal charge is applied to your Apple Account within 24 hours before the period ends. You can manage or cancel your subscription at any time in your App Store subscription settings (App Store → your profile → Subscriptions). Refunds for App Store purchases are handled exclusively by Apple under Apple's Media Services Terms — request them at https://support.apple.com. Where anything in Sections 5.2–5.5 conflicts with this section for a purchase made through Apple, this section prevails. 5.7 Android App Purchases (Google Play) Subscriptions bought inside the Nourva Android app are auto-renewable and are billed by Google to the payment method on your Google Account, at the price shown on the purchase screen before you confirm. Before you buy, the app shows you the plan, the price in your local currency, the billing period, and the renewal terms. Each subscription renews automatically for the same period at the then-current price unless you cancel at least 24 hours before the end of the current period. Google charges the renewal within 24 hours before the period ends. You can view, manage, or cancel at any time in Google Play → your profile → Payments and subscriptions → Subscriptions, or at https://play.google.com/store/account/subscriptions. Cancelling stops future renewals; your plan stays active until the end of the period you have already paid for, and no partial-period refund is given except where the law or Google's rules require one. Refunds for Google Play purchases are governed by Google Play's refund policy and are requested from Google at https://support.google.com/googleplay. Where Google issues a refund, revokes a purchase, or reports it as cancelled, we may correspondingly remove the plan and any unconsumed credits granted by that purchase. Where anything in Sections 5.2–5.5 conflicts with this section for a purchase made through Google Play, this section prevails. Google is not a party to these Terms and is not responsible for the Service, but the payment relationship for an in-app purchase is between you and Google. 5.8 Free Trials and Introductory Offers Where a free trial or introductory price is offered, its length, its price, and the price it converts to are shown before you accept it, and the terms of the store that bills you apply. Unless you cancel before the trial ends, the subscription converts automatically to a paid subscription at the standard price. A free trial or introductory offer is available once per user and, where the store enforces it, once per store account; we may withdraw an offer at any time for future customers. 5.9 Taxes Prices are shown inclusive or exclusive of tax as the applicable law and the billing platform require. Where we, Apple, or Google are required to collect VAT, GST, sales tax, or a similar levy, it is added at the rate for your billing country. You are responsible for any other tax arising from your use of the Service.

You agree not to use the Service to: - Violate any applicable local, national, or international law or regulation - Infringe the intellectual property rights of any third party - Transmit any unsolicited or unauthorized advertising or spam - Engage in any form of automated scraping, data harvesting, or web crawling that violates the terms of service of any website you interact with - Attempt to gain unauthorized access to any computer system, account, or network - Distribute malware, viruses, or any other malicious code - Harass, intimidate, stalk, impersonate, or harm any individual - Generate or distribute content that is illegal, defamatory, obscene, sexually exploitative, or fraudulent, or that depicts the sexual abuse of minors - Create content designed to deceive, including synthetic media presented as authentic without disclosure - Access, capture, record, or process another person's device, screen, accounts, communications, or personal data without that person's knowledge and lawful basis - Circumvent or disable any security feature, rate limit, credit meter, or licensing control of the Service - Reverse engineer, decompile, or disassemble any component of the Service, except to the extent that applicable law expressly permits it despite this restriction - Resell, sublicense, or provide the Service to third parties as a service of your own without our written agreement We reserve the right to investigate suspected violations and to suspend or terminate access for any user who violates this acceptable use policy.

Nourva acts on your instruction. That makes you responsible for what you instruct it to do. You are the operator. Every action the Agent performs on your computer, every site the web agent visits, every message it sends, and every file it creates or changes is an action you initiated. You are responsible for it as if you had performed it yourself, and for ensuring you have the right to perform it. Permissions are yours to grant and revoke. Microphone, camera, photos, contacts, calendar, reminders, location, notifications, and screen sharing are all optional and are requested only when a feature needs them. You may revoke any of them at any time in your operating system settings. How each is used is described in our Privacy Policy. Screen sharing and capture. If you start a screen-sharing session, everything visible on your screen during that session is part of the request you are making. Close anything you do not intend to share — including other people's data, credentials, and confidential material — before you start. Other people's data. If you direct Nourva to process information about someone else (a contact, a calendar guest, an email correspondent, a document you did not author), you confirm you have a lawful basis to do so. As between you and us, you are the controller of that data and we process it on your instruction. Third-party accounts and sites. When you connect an account or send the Agent to a website, that provider's terms continue to apply to you. Do not instruct Nourva to do something on a service that the service forbids. High-risk use. Nourva is a general-purpose assistant. Do not use it as the sole basis for medical, legal, financial, safety-critical, employment, credit, insurance, or legal-rights decisions, or in any setting where a failure could cause injury, death, or serious harm. Supervision and stopping. You can interrupt or stop any running task at any time. We are not responsible for consequences that arise because an action you instructed was not supervised.

8.1 Nourva's IP The Service and all its content, features, and functionality (including the software, models integrated into it, algorithms, user interface, design, and documentation) are owned by Tokra, LLC and protected by copyright, trademark, and other intellectual property laws. Nourva is a trademark of Tokra, LLC. Nothing in these Terms transfers ownership of any part of the Service to you. 8.2 Your Content You retain ownership of any content you create using the Service (for example documents, reports, and generated media). By using the Service, you grant Nourva a limited, non-exclusive, worldwide license to host, process, and transmit your content solely for the purpose of providing the Service to you. This license ends when the content is deleted, except for copies in encrypted backups until they rotate out (see the Privacy Policy). We claim no ownership of, and assert no rights in, the output the Service produces for you. 8.3 License to Use Subject to these Terms and your active subscription, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Nourva desktop application, the Nourva iOS app, and the Nourva Android app on devices that you own or control, solely for your personal or internal business use. For the iOS app, use is additionally limited to Apple-branded devices you own or control, as permitted by the App Store usage rules. For the Android app, use is additionally subject to the Google Play Terms of Service. 8.4 Copyright Complaints If you believe content available through the Service infringes your copyright, send a notice with the details required by 17 U.S.C. § 512(c)(3) (DMCA) to [email protected]. We respond to valid notices, remove or disable access to infringing material, and may terminate repeat infringers. If you believe your material was removed in error, you may send a counter-notice to the same address. 8.5 Feedback If you send us suggestions or feedback, we may use them without restriction or obligation to you. You are not required to send feedback.

The Service uses artificial intelligence to generate content, automate tasks, and provide recommendations. You acknowledge that: - You are interacting with an AI system, not a human - AI-generated content may be inaccurate, incomplete, biased, or inappropriate for your specific use case - You are responsible for reviewing and verifying all AI-generated content before relying on it - Nourva makes no warranty regarding the accuracy, completeness, originality, or fitness for purpose of AI-generated content - Similar prompts may produce similar output for different users, so output is not guaranteed to be unique - You must not use AI-generated content in contexts where errors could cause harm without appropriate human review - If you publish synthetic media generated with the Service, you are responsible for disclosing that it is machine-generated where the law or the platform requires it We do not use your prompts, files, voice, documents, or memory to train AI models, and our providers are contractually barred from doing so. Nourva is not liable for any decisions made based on AI-generated output.

The Service integrates with third parties: cloud AI providers, payment processors, app stores, search providers, and any account you choose to connect (for example a Google account for mail features). - Those services are governed by their own terms and privacy policies, not by ours. - Connecting an account authorizes Nourva to act on it only for the features you request; you can disconnect at any time, which deletes the stored credentials. - We are not responsible for a third party's availability, changes, pricing, or acts and omissions. - Where we use information obtained from Google APIs, our use complies with the Google API Services User Data Policy, including its Limited Use requirements, as described in our Privacy Policy.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. It covers the desktop application, the iOS app, the Android app, and the web services as a single global policy. Please review it at https://nourva.ai/policy. You may delete your account and personal data at any time from the web dashboard, from inside either mobile app, or at https://nourva.ai/delete-account.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, TOKRA, LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: - WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE - WARRANTIES OF NON-INFRINGEMENT AND QUIET ENJOYMENT - WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE - WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF ANY INFORMATION PROVIDED THROUGH THE SERVICE Your use of the Service is at your sole risk. Consumer carve-out: some jurisdictions do not allow the exclusion of certain warranties. Where you are a consumer protected by such a law — including in the EU, the UK, and Australia — the statutory guarantees you have under it apply to you notwithstanding this section, and nothing here limits them.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TOKRA, LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR: - ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES - LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES - DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA - DAMAGES ARISING FROM ANY THIRD-PARTY CONDUCT ON THE SERVICE - DAMAGES ARISING FROM AN AUTOMATED ACTION YOU INSTRUCTED THE SERVICE TO PERFORM TOKRA, LLC'S AGGREGATE LIABILITY ARISING FROM OR RELATED TO THIS AGREEMENT OR YOUR USE OF NOURVA, REGARDLESS OF THEORY (CONTRACT, TORT, STATUTORY, OR OTHERWISE), SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO TOKRA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (USD 100). EU/UK Consumer Carve-Out: Nothing in this Section limits liability that cannot be excluded under mandatory law applicable to consumers in the EU, UK, Australia, or other jurisdictions, including liability for gross negligence, willful misconduct, personal injury or death caused by negligence, fraud, or non-waivable statutory consumer rights. For consumers protected by such laws, the cap above does not apply to those non-excludable categories.

You agree to indemnify, defend, and hold harmless Tokra, LLC and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: - Your use of the Service - Your violation of these Terms - Your violation of any rights of a third party, including privacy and intellectual property rights - Any content you create, share, or process using the Service - Any action you instructed the Service to take on your computer, your accounts, or a third party's systems This section does not apply to a consumer to the extent the law of your country of residence prohibits it.

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, including if we reasonably believe you have violated these Terms. Where the law requires notice and a right to appeal before termination, we will provide both, and you may appeal by writing to [email protected]. Upon termination: your license to use the Service immediately ceases; we may delete your account data in accordance with our Privacy Policy; provisions of these Terms that by their nature should survive termination shall survive, including Sections 8, 9, 12, 13, 14, 16, and 18. You may terminate your account at any time by deleting it from the web dashboard, from inside either mobile app, or at https://nourva.ai/delete-account. Remember to cancel a store-billed subscription in the store that bills it (Sections 5.6 and 5.7) — account deletion does not cancel it.

This Agreement is governed by the laws of the State of Delaware, United States of America, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods is excluded. Informal resolution first. Before starting a formal proceeding, please write to [email protected] with a description of the dispute. We will try in good faith to resolve it within 60 days. Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms that is not resolved informally shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and, where applicable, its Consumer Arbitration Rules, before a single arbitrator in Wilmington, Delaware, in the English language. Class Action Waiver: You and Tokra agree that each may bring claims only in an individual capacity, not as a plaintiff or class member in any purported class, collective, or representative proceeding. Where prohibited by mandatory law (including for EU/UK consumers), this waiver does not apply. EU/UK Consumer Protection: If you are an EU or UK consumer, you retain the right to bring proceedings in the courts of your country of residence, and the mandatory consumer-protection laws of that country apply notwithstanding the choice of Delaware law. The arbitration and class-waiver provisions above do not apply to you. EU consumers may also use the European Commission's online dispute resolution platform where it is available. Consumers elsewhere: if the mandatory law of your country of residence gives you a right to sue locally or to a specific dispute procedure, nothing here removes it. Either party may seek injunctive relief in court for intellectual property or confidentiality matters, and either party may pursue a qualifying claim in small claims court.

These Terms are between you and Tokra, LLC only, not with Apple or with Google. Each store's own terms continue to apply to your use of that store. Apple (iOS). These Terms serve as the end-user license agreement for the Nourva iOS app. Where these Terms are silent, Apple's standard Licensed Application End User License Agreement applies. You acknowledge that: - Apple is not a party to these Terms and has no obligation to furnish maintenance or support for the app — support requests go to [email protected] - Apple is not responsible for any product warranty, and if the app fails to conform to any applicable warranty you may notify Apple for a refund of the purchase price, to the maximum extent permitted by law - Tokra, LLC, not Apple, is responsible for any third-party claim that the app or your use of it infringes intellectual property rights, and for addressing any claim relating to the app - You will use the app in compliance with the App Store Terms of Service and applicable third-party terms - Apple and its subsidiaries are third-party beneficiaries of this paragraph and may enforce it against you Google (Android). The Nourva Android app is distributed through Google Play and your use of Google Play is governed by the Google Play Terms of Service. You acknowledge that: - Google is not a party to these Terms, does not provide the Service, and has no obligation to furnish maintenance or support for the app — support requests go to [email protected] - Google is the merchant of record for purchases made inside the app, and refunds for those purchases are handled by Google under Google Play's refund policy - Tokra, LLC, not Google, is responsible for the app, for its content, and for addressing any claim relating to it - You will use the app in compliance with the Google Play Terms of Service and applicable third-party terms - Google and its affiliates are third-party beneficiaries of this paragraph and may enforce it against you If a store's own rules conflict with a provision of these Terms for an app obtained from that store, the store's rules prevail for that app to the extent of the conflict.

18.1 Entire Agreement These Terms, together with the Privacy Policy and Cookie Policy (incorporated by reference), constitute the entire agreement between you and Tokra, LLC regarding the Service and supersede all prior agreements on that subject. 18.2 Severability If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force. 18.3 No Waiver Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. 18.4 Assignment You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, with notice to you. 18.5 Force Majeure Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, governmental action, internet or utility failures, or failures of third-party providers. 18.6 Export Compliance and Sanctions You may not use or export the Service in violation of U.S. export laws and regulations, and you represent that you are not located in an embargoed country or on any U.S. government restricted-party list. 18.7 No Third-Party Beneficiaries Except for Apple and Google as stated in Section 17, and for our affiliates and personnel under Sections 13 and 14, these Terms create no rights for any third party. 18.8 Notices We may provide notices to you by email to the address on your account or by posting within the Service. Legal notices to us must be sent to [email protected] or to the postal address in Section 19. 18.9 Version This version is effective August 16, 2026 and replaces the version dated August 11, 2026. The August 16 update brings the Nourva Android app under these Terms: it adds Google Play billing and cancellation (5.7), free trials and introductory offers (5.8), taxes (5.9), a dedicated automation and responsibility section (7), third-party services (10), and consolidated Apple and Google platform terms (17).

For questions about these Terms, contact us at: Legal: [email protected] Support: [email protected] Privacy: [email protected] Account deletion: https://nourva.ai/delete-account Company: Tokra, LLC (a Delaware limited liability company) Address: 131 Continental Dr, Suite 305, Newark, DE 19713, USA EIN: 61-2276803 Company information: https://nourva.ai/legal/company