Terms of Service

By downloading, installing, or using the Nourva desktop application or any associated web services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and Tokra, LLC, a Delaware limited liability company ("we", "our", or "us"). We reserve the right to update these Terms at any time. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

Nourva provides an AI-powered desktop automation agent for Windows and macOS. The Service includes: - A desktop application (the "Agent") that enables natural language control of your computer - Access to cloud AI model inference (subject to your subscription plan and credit balance) - Web application features including account management, billing, and settings - Document generation capabilities for Excel, Word, PowerPoint, and PDF formats - Web automation features via Chrome browser integration - Email and messaging automation capabilities The Service is provided on a subscription basis. Features available to you depend on your active subscription plan.

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that: - You are at least 18 years of age - You have the legal capacity to enter into a binding agreement - Your use of the Service does not violate any applicable law or regulation - If using on behalf of an organization, you have authority to bind that organization to these Terms

To access the Service, you must create an account. You agree to: - Provide accurate, current, and complete information during registration - Maintain and promptly update your account information - Keep your password confidential and not share it with any third party - Notify us immediately at [email protected] of any unauthorized use of your account - Accept responsibility for all activities that occur under your account We reserve the right to suspend or terminate accounts that violate these Terms or that we have reason to believe are being used fraudulently.

5.1 Plans and Credits Nourva offers subscription plans (Starter, Professional, Ultimate) with monthly credit allocations. Credits are consumed when you use AI model inference, web automation, and other computational features. Credits reset at the start of each billing cycle and do not roll over. 5.2 Payment All payments are processed by Stripe. By providing payment information, you authorize us to charge your payment method for the applicable subscription fee on a recurring basis. 5.3 Cancellation You may cancel your subscription at any time through your account dashboard or by contacting [email protected]. Cancellation takes effect at the end of the current billing period, and your plan remains active until then. Except for the Money-Back Guarantee in Section 5.5 and where required by applicable law, no refunds are provided for partial billing periods. 5.4 Price Changes We reserve the right to change subscription prices with 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new price. A founding price remains locked for a subscriber whose founding subscription stays active. 5.5 Refund Policy — 7-Day Money-Back Guarantee For paid subscriptions, we offer a money-back guarantee on the first payment of your first subscription cycle, subject to all of the following conditions: (a) the request is made within 7 days of that first payment; (b) one guarantee refund per customer, across all accounts belonging to the same person; (c) fair use: no more than 30% of your plan's monthly credit allowance has been consumed at the time of the request; (d) separately-purchased top-up credit packs that have been consumed are not refundable; unconsumed top-up packs purchased within the window are refunded together with the subscription. A guarantee refund returns the full subscription fee, and you keep the files and work Nourva has already delivered to you. Upon refund, the subscription ends immediately, remaining plan credits are void, and any founding-price lock and founders seat are released; re-subscribing later is at the prices then in effect. Requests are made from Dashboard → Billing or by contacting [email protected], and every request is reviewed by our team. Outside the guarantee — including requests that exceed the fair-use limit in (c) — refunds are handled on a case-by-case basis at our discretion. Contact [email protected] within 7 days of a charge if you believe you have been charged in error. EU/UK consumers: nothing in this section limits your statutory 14-day right of withdrawal for digital services. If you request that the Service begin immediately and then withdraw within the statutory period, we may deduct a proportionate amount for the service already provided, as permitted by law.

You agree not to use the Service to: - Violate any applicable local, national, or international law or regulation - Infringe the intellectual property rights of any third party - Transmit any unsolicited or unauthorized advertising or spam - Engage in any form of automated scraping, data harvesting, or web crawling that violates the terms of service of any website you interact with - Attempt to gain unauthorized access to any computer system or network - Distribute malware, viruses, or any other malicious code - Harass, intimidate, or harm any individual - Use the Service to generate content that is illegal, defamatory, obscene, or fraudulent - Circumvent or disable any security features of the Service - Reverse engineer, decompile, or disassemble any component of the Service We reserve the right to terminate access for any user who violates this acceptable use policy.

7.1 Nourva's IP The Service and all its content, features, and functionality (including the software, algorithms, user interface, design, and documentation) are owned by Tokra, LLC and protected by copyright, trademark, and other intellectual property laws. 7.2 Your Content You retain ownership of any content you create using the Service (e.g., documents, reports). By using the Service, you grant Nourva a limited, non-exclusive license to process your content solely for the purpose of providing the Service to you. 7.3 License to Use Subject to these Terms and your active subscription, we grant you a non-exclusive, non-transferable, revocable license to install and use the Nourva desktop application on devices that you own or control, solely for your personal or internal business use. 7.4 Copyright Complaints If you believe content available through the Service infringes your copyright, send a notice with the details required by 17 U.S.C. § 512(c)(3) (DMCA) to [email protected]. We respond to valid notices, remove or disable access to infringing material, and may terminate repeat infringers.

The Service uses artificial intelligence to generate content, automate tasks, and provide recommendations. You acknowledge that: - AI-generated content may be inaccurate, incomplete, or inappropriate for your specific use case - You are responsible for reviewing and verifying all AI-generated content before relying on it - Nourva makes no warranty regarding the accuracy, completeness, or fitness for purpose of AI-generated content - You must not use AI-generated content in contexts where errors could cause harm without appropriate human review Nourva is not liable for any decisions made based on AI-generated output.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at https://nourva.ai/policy to understand our practices.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, TOKRA, LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: - WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE - WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE - WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF ANY INFORMATION PROVIDED THROUGH THE SERVICE Your use of the Service is at your sole risk.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TOKRA, LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR: - ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES - LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES - DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA - DAMAGES ARISING FROM ANY THIRD-PARTY CONDUCT ON THE SERVICE TOKRA, LLC'S AGGREGATE LIABILITY ARISING FROM OR RELATED TO THIS AGREEMENT OR YOUR USE OF NOURVA, REGARDLESS OF THEORY (CONTRACT, TORT, STATUTORY, OR OTHERWISE), SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO TOKRA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100). EU/UK Consumer Carve-Out: Nothing in this Section limits liability that cannot be excluded under mandatory law applicable to consumers in the EU, UK, Australia, or other jurisdictions, including liability for gross negligence, willful misconduct, personal injury or death caused by negligence, fraud, or non-waivable statutory consumer rights. For consumers protected by such laws, the cap above does not apply to those non-excludable categories.

You agree to indemnify, defend, and hold harmless Tokra, LLC and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: - Your use of the Service - Your violation of these Terms - Your violation of any rights of a third party - Any content you create, share, or process using the Service

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, including if we reasonably believe you have violated these Terms. Upon termination: your license to use the Service immediately ceases; we may delete your account data in accordance with our Privacy Policy; provisions of these Terms that by their nature should survive termination shall survive. You may terminate your account at any time by cancelling your subscription and requesting account deletion at [email protected].

This Agreement is governed by the laws of the State of Delaware, United States of America, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods is excluded. Any dispute, claim, or controversy arising out of or relating to these Terms that is not resolved informally shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and, where applicable, its Consumer Arbitration Rules, before a single arbitrator in Wilmington, Delaware, in the English language. Class Action Waiver: You and Tokra agree that each may bring claims only in an individual capacity, not as a plaintiff or class member in any purported class, collective, or representative proceeding. Where prohibited by mandatory law (including for EU/UK consumers), this waiver does not apply. EU/UK Consumer Protection: If you are an EU or UK consumer, you retain the right to bring proceedings in the courts of your country of residence, and the mandatory consumer-protection laws of that country apply notwithstanding the choice of Delaware law. You may also pursue qualifying claims in small claims court, and either party may seek injunctive relief in court for IP or confidentiality matters.

15.1 Entire Agreement These Terms, together with the Privacy Policy and Cookie Policy (incorporated by reference), constitute the entire agreement between you and Tokra, LLC regarding the Service and supersede all prior agreements on that subject. 15.2 Severability If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force. 15.3 No Waiver Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. 15.4 Assignment You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, with notice to you. 15.5 Force Majeure Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, governmental action, internet or utility failures, or failures of third-party providers. 15.6 Export Compliance You may not use or export the Service in violation of U.S. export laws and regulations, and you represent that you are not located in an embargoed country or on any U.S. government restricted-party list. 15.7 Notices We may provide notices to you by email to the address on your account or by posting within the Service. Legal notices to us must be sent to [email protected] or to the postal address in Section 16. This version is effective June 10, 2026 and replaces the version dated April 21, 2026.

For questions about these Terms, contact us at: Email: [email protected] Support: [email protected] Company: Tokra, LLC (a Delaware limited liability company) Address: 131 Continental Dr, Suite 305, Newark, DE 19713, USA EIN: 61-2276803 Company information: https://nourva.ai/legal/company